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Rose Cleaners & Laundry - San Antonio, TX - Reviews page 1 - Judysbook

Rose Cleaners & Laundry

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13854 NW Military Hwy
San Antonio, TX 78231
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(210) 408-1716
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Main categories:

Dry Cleaning

Reviews

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Best

I took my stained leather jacket in to be cleaned, hoping that they could get the stain out. Not only did they get out the stain but my jacket looks like it is brand new.\r The ...

Worst

Horrible experience using Groupon credit at Rose Cleaners. Went to De Zavala location and the lady quoted me a price with the coupons from their company website. I showed her th...

Lost a Customer for Life 1/4/2012

Horrible experience using Groupon credit at Rose Cleaners. Went to De Zavala location and the lady quoted me a price with the coupons from their company website. I showed her the Groupon credit downloaded on my iPhone, but she said that the credit could not be used in conjunction with the coupons. I showed her the Groupon on my cell phone. There were other exclusions (no leather, no laundry, etc), but there was no exclusion for using in conjunction with company coupons. Not even a statement that ""other exclusions may apply."" Nothing. Still, she refused. I asked her to call her area supervisor (Jesse) and talked with him. He very reluctantly agreed to honor the terms on the electronic Groupon credit, and asked to speak with the lady at the desk. To my amazement, she continued to argue with him, trying to convince him to reverse his decision. Even more amazingly, she was successful! She cited a separate document provided to her that contradicted the electronic Groupon provided to me (the customer).\r \r Even beyond the issue of the price involved, I am shocked Rose Cleaners execs would agree to one set of terms that would be provided in electronic format to the customer, and another set of terms and conditions that would be provided in print to the store. Were they not paying attention? And how can they blame the customer for that? Now, I have to complain to Groupon and try to get my money back. No way will I do business with a company that demands I adhere to exclusions with which they never provided me. more

Thank you Rose Cleaners 2/17/2011

I took my stained leather jacket in to be cleaned, hoping that they could get the stain out. Not only did they get out the stain but my jacket looks like it is brand new.\r The staff is very kind and helpful. It is nice to do business with someone who cares. more
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HOLIDAY DISCOUNT :
15% OFF all yearly plans
Use YEAR15 at checkout. Expires 12/31/2016

Additional information

  • Neighborhoods:

    Oak Meadows

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