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Rolf's Auto SVC - Lakewood, WA - Reviews page 1 - Judysbook
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Rolf's Auto SVC

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3122 96th St S
Lakewood, WA 98499
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(253) 584-7770
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Reviews

( 145 )
( 21 )
( 2 )
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( 4 )

Best

Very seldom do you find a business that treats its customers like family. ROLFS meets that standard and I am a customer for Life! Thank you Mark your team is amazing. I wish you a...

Worst

Mechanic forced parking lamp out of my Volkswagen Breaking the housing. He was to lazy to lift the hood and remove it the proper way . If he does this what other shortcuts is h...

The Standard in Customer Service 12/20/2016

Very seldom do you find a business that treats its customers like family. ROLFS meets that standard and I am a customer for Life! Thank you Mark your team is amazing. I wish you and your team all the success that you all truly deserve. more

Outstanding service with outstanding people 12/17/2016

After searching through out I came across Rolf's and never looked back. This place is great. Amazing prices and great work with friendly faces to help guide you to your needs. Thank you for being the most honest shop I've ever been to. more

My car feels like it did when I purchased it. 12/9/2016

The guys at Rolfe's are top notch. They were timely and informative. Every step of the way I was informed and it was seamless. I pushed a tough timeline and needed my car for the weekend and they made it happen. I recommend this shop to anyone with a BMW any day over the dealership. I will be back anytime I have an issue. If OEM parts are a concern they only use OEM. Thank you. more

Outstanding service 11/23/2016

I've been taking my import cars to Rolf's for over 16 years, they have always done a great job on any repairs or service! Peter in the Fife location is awesome! more

Great place, always excellent work! 10/24/2016

I am quite happy with the work I had done from Rolf's Import Auto Service. I went in there to have them take care of my BMW, the workers there always did a very good job taking care of the car, and making sure it was in good condition to be driven before I took it out of the lot. I no longer use Rolf's as I sold my car recently, but I highly recommend their services to anyone in need of car repairs! more

Kassandra is tops! 9/21/2016

Rolf's Import Auto Service is the standard for skilled technicians and unrivaled customer support. I would recommend this business to anyone with an import that wants a shop they can trust! I will continue to be a loyal customer for years to come. more

They are #1 - no doubt about that!! 9/19/2016

Rolf's Import Auto Service is by far the best! They are honest and upfront about their charges and that really has made quite an impression on me. I have been a customer of theirs for about 10 years or so - and every time I can rely on their honesty. They do not oversell or make up problems that don't exist just to pump up sales - like most competitors around here have done. They keep me posted on anything that needs done and make sure I understand what they are doing BEFORE any charges get accrued. I am happy to leave a 5 star review and I highly recommend them. Just today, in fact, I was telling my friend about them. I really feel that any where else is a waste of money. RESPONSE FROM Rolf's Import Auto Service: Bill, Its a pleasure helping you maintain your vehicles. We look forward to your next visit. Thank you from our team !! more

Customer Centric, Professional, Skilled, & Efficient 8/12/2016

One of my key principles is "Do the right thing right the first time." While I have not discussed this with the Rolf's team, they appear to operate using the same principle. It drives me crazy to have to return to the shop because everything was not completed during the first visit. To date, this has NEVER happened in my experience at Rolf's -- the reason I came to Rolf's in the first place. Quality work at a fair price delivers value and with a customer-centric approach. What could be better? I was referred to Rolf's by someone else and in turn refer everyone I know. My 1997 Volvo GLT sedan drives like new because of Rolf's care and attention to detail. I couldn't be more pleased. Many thanks for the entire Rolf's team. more

Excellent job 8/12/2016

Excellent customer service more

Top notch customs service 8/6/2016

I received excellent customer service with prompt responses and communication. Repairs were explained well and pricing was very competitve for a major repair on my Porsche Boxter. I see why they were highly recommended as a repair shop. Bravo Rolfs'! more

They are great 8/1/2016

I go out to the guys over at Rolf's Import Auto Service all the time to get my car serviced because they are just great. They are honest and upfront with everything and they really do a great job with my car. The turnaround time is pretty good as well. They have good prices and are great guys so that is why I keep going back to them as well. more

Will not return in the future 7/5/2016

Mechanic forced parking lamp out of my Volkswagen Breaking the housing. He was to lazy to lift the hood and remove it the proper way . If he does this what other shortcuts is he doing when I'm not around. When I tried to call mark about this, the counter person blocked my call. Just thought you would like to know why I won't return. more

Excellent 7/1/2016

Rolf's Import Auto Service did everything we wanted them to do. For their services and for my experience with the company I'll give them high ratings in these areas. I've had a positive experience with this company. more

Constant Excellence 4/25/2016

I am never surprised, because I am always well advised. I always follow the recommendations and schedule, and have zero problems with my car other than the occasional surprise manufacturer only item. more

A truly genuine honest Mechanic 4/21/2016

Ok ive been taking my 2001 e38 bmw into rolf for the span of me owning it it been one other place beside rolfs and i didnt feel good taking my car to them a friend at rolf said come check us out over here so i did and i must say they never up sell me there reasonable with price they use quality parts and there service is a-1 they even offer a drop of service so you dont have to wait there for your car to be serviced more

Consistently Excellent 3/18/2016

Had an urgent need to get my car in, and Peter took care of me, as he always does! I am consistently impressed with their customer service and quality of work. Highly recommend!!! more

They are the Best! 3/12/2016

I have always been treated with the upmost respect and I totally trust the people who work at Rolf's! They are quick to diagnose a problem and always go the extra mile. Everyone from the office staff to the mechanics are always polite and knowledgeable. Love you guys! more

Awesome service! 3/10/2016

I was driving from Seattle to Portland and my oil light came on so I stopped here to have them Look at it. They were so friendly when I walked in, checked my car and put a quart of oil in that was needed all in about five minutes! Kassandra and team were so professional and helpful! Thank you guys!! more

M6 S85 Motor swap . 3/9/2016

Mark Simon and all of his crew are hardworking and honest . They do a fine job. I'll take my vehicle's back to them in the future. Thank you for all your help. Thank you Mark more

Exemplary Service. 3/5/2016

These guys are spot on. My 2009 335i was towed in, and they called within a few minutes of receiving it. They had the water pump and thermostat replaced by 1pm the next day. As well of a list of things to keep an eye on. They are BMW certified and know their cars. Their prices are unbeatable as well. Thanks guys! more
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Additional information

  • Hours:

    Mon-Fri 7:30am - 5:30pm

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