About 2 months ago, my 2000 Volvo S40 started messing up: service engine light, ABS brake light, odometer/speedometer stopped working...so luckily for me, my brother is an ASC MasterTek and took a look at the car. The codes scanned told me a I had a faulty MAP sensor...easy enough. Well, not...turns out Volvos have the same name for multiple parts. Ok...fine...so we take it into Roger Beasley Volvo to find out which sensor needs replacing. I take it in, and instead of a sensor (liek the codes say I need), they say I need a new CEM- about $1,000. So, instead of shelling out that much, I bought a used CEM on ebay. To properly install the CEM, the computer needed to be programmed to match my key. So, back to Volvo. I left it there 3 days....and they finally got around to telling me that the original diagnosis was fine....nothing was wrong with the computer. Instead I had a problem with a MAP sensor....weird...I think that's what I told them in the first place. Although I only spent about $75 computer I bought off ebay, I found that investment was completely irrelevant. I asked repeatedly how they could mis-diagnos and what would have happened if I DID do what they suggested the first time and replaced the CEM for $1,000. No response.
THEN....I was called a liar after Roger Beasley Volvo broke my ash tray and said that it was not broken in their care. When I returned to pick my car up from being misdiagnosed (for the second time....) I found that my windshield was also scratched in 2 different places; both scratches circular and about 2 in diameter. (Windshields are pretty hard to scratch...) That, too, was also ""clearly not Volvo's fault"". Of course not...how could it be with all of the other QUALITY and GREAT work done in fixing my car. Volvo did absolutely nothing to help me: I am now out $100 dollars for buying a CEM that was not needed...thank you brilliant techs...I have a broken ash tray (must be MY fault, and I must be lying...), and my windshield is now so very tackily-scratched. HORRIBLE service. After speaking to the service manager who claimed to be a Volvo ASC MasterTek...he did nothing to quell my concerns. When I asked if he cared to keep my business, he pretty much told me that then would be a good time to discontinue a customer relationship and that my concerns were invalid. He did not care to fix the damages done to my car, and he did not care to diagnose the original problem that I brought my car in for in the first place. Pretty dumb mistake, too. My lemon of a car is a huge money pit...Volvo could have easily sucked me dry a little more. I will never return to Roger Beasley Volvo, and I will do everything in my power to degrade the name of the company. I am shocked and appalled at the lack of respect and concern for my business.