My sister sometimes comes for short visits and this is the main hotel she chooses to stay at. The last time she came she was hoping to spend time by the pool and it looked like it would rain so she had cancelled the room (and thought she would go to a different hotel). When she got here, the sun was shining so she went to the Knight's to see if we could pay for the use of the pool and the owner was fabulous. She got on the phone with the second hotel and got them to cancel without any fees and gave my sister the room she needed. The customer service in this place is great! Rooms are clean, pool is nice and it is just an overall good place to stay.