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Rocket Garage Door Service - Plano, TX - Reviews page 1 - Judysbook

Rocket Garage Door Service

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Po Box 75025
Plano, TX 75025
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(877) 690-4358
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Rocket Garage Door Service - Plano, TX
Rocket Garage Door Service - Plano, TX

Reviews

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Best

Called Rocket Garage Door Service on Friday 10/7, on a recommendation from a friend that has utilized Rocket before. Talked to Tom, who told me that he would be at my home at 1PM...

Worst

Tom was hired by one of my clients to repair a garage door where the top panel had buckled, rendering the door useless. He did a fantastic job on the actual repair. He was quick, ...

Editorial review from Citysearch 5/6/2013

The brace on my garage door broke and I called Rocket Garage Door Service based on reviews. He did a thorough repair, replacing all the rollers, installing two braces, replacing the single spring with a double spring, and now my door is quieter than I have ever had it. Works like a charm, and he did it all quickly, even arranging his morning to accommodate my schedule. more

Editorial review from Citysearch 4/29/2013

I called Rocket to install a new garage door motor. He was very accommodating and came out on a Sunday. This would have been great if the door worked.\r I called back and he said that it was out out of line. I did what he said and it worked 1 or 2 times.\r I called again. He said that I needed something and the cost would be another $50.\r Again, it worked 1 or 2 times.\r I called AGAIN. He would be happy to come out if I would pay him yet AGAIN.\r This has all happened within 2 weeks of the initial installation. I have a garage door that still does not open.\r I have an older house and have service people out here all the time. This is the only time I have written a negative review. The lack of professionalism (translate: being yelled at and repeatedly interrupted) and the complete absence of quality has prompted me to share my hard learned wisdom. NEVER pay in cash. A discount is promised if you pay in cash so that the consumer has less chance of recovering his/her loses.\r more

Editorial review from Citysearch 4/17/2013

I have used Rocket Garage Door Service twice now, and he is very prompt on handling repairs. I have learned a great deal about garage doors, and have been exceptionally pleased with the service. I would not hesitate to recommend him to anyone who needs garage door service. more

Editorial review from Citysearch 4/10/2013

I found Rocket (Tom) while looking for a local repair company to replace a broken spring. I already had a phone estimate and wanted another. The online reviews were excellent, so I gave him a call.\r \r Tom explained, based on the info I gave him, everything he would do and recommended, even giving me options to replace the rollers, which may or may not be in good shape. His phone quote was lower on springs only and only slightly higher than the other company if I added the rollers, but his was all-inclusive; no service fee nor surprises.\r \r He offered to come last night, no matter how late. I couldn't do it, so he said ""How early?"" I said, ""The earlier, the better."" He showed up at 6:30am this morning. He went right to work, explained everything and everything was exactly as he described and the price he quoted. The door is now completely balance and quiet, particularly with the new rollers, which are much better than the ones he took off.\r \r The springs have a life-time warranty and labor is free for 12 months.\r \r An excellent deal and superb service! more

Editorial review from Citysearch 4/8/2013

Lucked into getting Tom to repair my broken garage door spring when the company I called asked him to take over for them. Instead of getting someone at the end of the day, and maybe repaired the next day, Tom was there by 11:00 AM, and had my garage repaired, serviced, and gave me the full class on how to determine when to call someone before there's bad news before lunch was over. Oh, and yes, he has a special deal if you pay cash, and the lifetime warranty, etc. etc. (just read the other reviews, you'll see what I mean.) Lucky, lucky me! more

Editorial review from Citysearch 4/3/2013

My husband and I bought our home a couple of years ago and didn't have time to accurately service the garage door. My husband found Tom online today and Tom was in my driveway within an hour of my call. Initially, Tom spent 15 minutes on the phone with me in a very detailed explanation of his services which focused on garage door safety, current garage door technology, protecting his time and mine, and saving both our monetary resources; and he delivered it all efficiently, cleanly, and with a wonderful sense of humor. Our garage door is now quiet and runs smoothly and his price is very honest, reasonable, and agrees with his initial phone quote. I'm so glad my husband found Tom online today. more

Editorial review from Citysearch 4/1/2013

Home from work, garage door not working, spring inside a metal tube broken. Tom was recommended to me and I called him at 6:30 pm. He was very knowledgeable, provided a series of options and was at my house by 8:10pm and the door was fixed by 9:15 at an extremely fair price. Tom was very friendly and took the tie to explain everything to me. I will be scheduling tom back to convert my other door in the near future. I highly recommend Tom and Rocket Garage Door Service. This was one of the most pleasant serve experiences I have ever had! Thanks Tom! more

Editorial review from Citysearch 3/24/2013

Thanks Tom! You're a lifesaver. You gave me some great tips for preventing future problems and gave prompt attention to my garage door even at 9:30 at night. more

Editorial review from Citysearch 3/17/2013

Tom was a pleasure to deal with - he was sincere, timely and expedited his work when he arrived (even on a sunday afternoon). I would easily use his services again and/or refer him. more

Editorial review from Citysearch 3/14/2013

Tom's service is quick and thorough. He also taught us lots of knowledge about garage door and opener. His charge of service is reasonable. I would highly recommend his service and will definitely refer him to my friends. more

Editorial review from Citysearch 3/11/2013

Tom was excellent! Works very hard and is very fast. Installed my new garage operator within a couple hours after I called him. Can't beat his prices! more

Editorial review from Citysearch 3/9/2013

Want to know more than you could ever think you could ask or learn about garage doors, and get it fixed properly? Call Rocket and have them repair your door and learn what to do and what not to do. Fast, clean and best price in town - I highly recommend them! more

Editorial review from Citysearch 3/7/2013

I am so grateful that I searched for ratings and read them.\r Tom was more than true to his word when he repaired my garage door today. He works hard, quickly, and efficiently. After living in this house for 35 years with experiences with springs, openers, new doors, etc., I finally know where I will get great service and a very reasonable price. more

Editorial review from Citysearch 3/7/2013

Tom exhaustively explained to me all the options I had for fixing the issue with my door. In the end I chose the least expensive option to fix the door instead of replacing it and am very happy with the way everything came out for the money I paid \r \r Tom has a lot of energy and you can tell he loves doing what he does. I'll will definitely recommend him and already plan on using his services for a couple of other doors I need to have looked at. \r \r more

Editorial review from Citysearch 3/6/2013

Great service. Tom is very knowledgeable and willing to help out even late at night. I didn't compare prices, but based on the service and equipment I received, I got a great deal. more

Editorial review from Citysearch 3/1/2013

Tom was prompt, very knowledgeable and taught me a few things I did not know about my garage door. The price was VERY reasonable for the work that was completed and I would not hesitate to call him again should I need to. \r more

Editorial review from Citysearch 2/26/2013

Prompt service. Awesome price. Knows and speaks ""garage door"" like no one you know. more

Editorial review from Citysearch 2/25/2013

Tom was prompt, extremely knowledgable and went above and beyond to make sure that our garage door worked perfectly. This guy really knows his stuff, takes great pride in his work, and won't sell you parts and services you don't need. \r \r Don't waste your money on the big guys, Rocket will get it done right the first time at a price that can't be beat. more

Editorial review from Citysearch 2/23/2013

Tom was awesome( the owner) explained what he was going to do and also let me know that the previous garage company put the wrong size springs that held our garage door.He said he would arrive at a specific time and he was there exactly at that time.He got to work and was through quicker than I thought it would take.He also adjusted some things as well for no extra charge.BTW it runs way better than it did before and more quiet as well.I will definitely call him for future issues. more

Editorial review from Citysearch 2/19/2013

Wow, This was the 2nd time that we used Rocket Garage Service and were absolutely pleased both times. Fast, same day service with no hassle. He was honest with his assessment and the pricing was right in my budget. Thanks Tom for your hard work and we appreciate your business. P.S. Its almost 7:45 and he just left because he wanted to make sure that it was working properly!\r \r more
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Owner Message

  • Rocket Garage Door Service proudly provides Full Service Garage Door Repairs throughout the Dallas Metroplex, including Plano, Allen, McKinney, Frisco, Wylie, Fairview, Lucas, Richardson, Dallas, Garland, Carrollton and beyond. Tom Mitchell, Owner of...

Additional information

  • Hours:

    Mon 08:00 AM-05:00 PM;Tue 08:00 AM-05:00 PM;Wed 08:00 AM-05:00 PM;Thu 08:00 AM-05:00 PM;Fri 08:00 AM-05:00 PM
  • Payments:

    Visa, Master Card, American Express, Cash, Discover
  • Neighborhoods:

    Chase Oaks, Spring Ridge

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