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Road Runner Paint & Body Shop - Richardson, TX - Reviews page 1 - Judysbook

Road Runner Paint & Body Shop

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330 S Central Expy
Richardson, TX 75080
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(972) 690-0691
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Main categories:

Auto Body Repair

Related categories:

Automotive , Auto Repair & Service

Reviews

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( 1 )

Best

My husband and I use Road Runner regularly for our personal vehicles, as well as our award-winning classic Ford Bronco. We've had everything from door dings to major restoration ...

Worst

I wouldnt' even give these guys one star if I didn't have to do so in order to get this published! I first took my vehicle to them after I'd had a wreck which ended up being a tot...

Editorial review from Citysearch 6/12/2013

While it's not everyone's privilege to get a Christmas card and a call every couple of months from your auto body mechanic asking how things are going, we had six children driving and I enjoy restoring old cars, so we were very regular customers with these guys for years. They are fair, honest and do an excellent job. They quickly got our cars back on the road with high quality repairs, and with my classic cars have done incredible work! Customer service is outstanding. more

Editorial review from Citysearch 4/29/2013

Roadrunner did a fantastic job for us -- Tom and his staff are the best. I would 100% recommend them to anyone. more

Editorial review from Citysearch 3/7/2013

Great place! The negative comment must be from a competitor. I've used Roadrunner multiple times, and I always get an honest, great job!! more

Totally Satisfied Repeat Customer 8/2/2011

My husband and I use Road Runner regularly for our personal vehicles, as well as our award-winning classic Ford Bronco. We've had everything from door dings to major restoration done at Road Runner. Jason is fantastic to work with and his team is outstanding. Everything has always been professional and the results exceeded our expectations. I highly recommend this shop! more

EXTORTION, DECEPTION AND ATTITUDE 4/20/2011

I wouldnt' even give these guys one star if I didn't have to do so in order to get this published! I first took my vehicle to them after I'd had a wreck which ended up being a total loss by the insurance company. Based upon the fact that they recommended against my keeping it and rebuilding it I thought ""wow that's honest of them, they didn't try to convince me to get work done that in the long term wasn't in my best interest"" so I convinced my boyfriend to let me take his car there for an estimate after someone had rear-ended him. Jason the owner told him to lie to the insurance company and say it was leaking fluids underneath, so they would pay him for keeping it there and would not give him an estimate at first until the insurance company rep had come out. No one told me any of that when I brought the vehicle in and left it with them when I had told them it would be self pay. Later they made some arrangement to give him an estimate and when my boyfriend told him he'd like to pick it up for a second estimate all of a sudden now they are having to figure out what to charge him to put the bumper back on that they removed to do the estimate (seems like that charge should have been revealed up front!) at this time I'm still waiting to see what the charge is going to be so that I can go and pick it up but to me that's extortion; I have your car, pay me whatever I want now so you can get it back! Someone doing business in an honest way would have put an estimate charge in writing up front. When I asked Jason about this he got VERY hostile with me and said ""well do you think we're in business just to do things for free"" and I told him wow you have SUCH a different attitude now than you did when I was here before!"" Now that I look back on it he had told me that there was one charge if they stored my vehicle outside and another much higher charge for inside and they for some reason decided to keep mine inside and charge the insurance company $75 per day storage while I negotiated the final settlement all the while encouraging me NOT to sign anything allowing it to be picked up and moved until I got the money I wanted (this in retrospect benefited them greatly but at the time I thought they were looking out for me!) this went on for over a month. I would NEVER recommend anyone go here! $530.70 to get the car back from JUST asking for an estimate! $127.60 body work for taking the bumper off and putting it back on, $100 in clerical fees (for checking parts prices) and 7 days storage at $40 per day (and we just got the estimate today!) Papers said $40 fee starts 3 days after repairs finished and he kept saying do you think I have time to explain everyhing to everybody who comes in here all day long? I'd never get any work done, you need to read what you signed (and I only told them an estimate, they said oh that's all this is for you'll have to authorize repairs after we get it) which is the same thing they had told me when my vehicle was in there for an insurance estimate and they didn't start any repairs on IT without authorization or charge for THAT estimate, because no way in hell would GEICO put up with it! more

Best Service and great communication 2/21/2007

My husband and I have used Road Runner for several years. They are fast to serve and efficient in their work. more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

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