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River Oaks Pools - San Antonio, TX - Reviews page 1 - Judysbook

River Oaks Pools

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21105 W Ih 10
San Antonio, TX 78257
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(210) 493-7665
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Reviews

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Best

They take the time to listen to what the customer wants then help get it while working to stay on budget. The pools are amazing and very well done. They really seem to care about ...

Worst

All reviews seem positive

Incredible Pools, Best in SA 5/20/2009

They take the time to listen to what the customer wants then help get it while working to stay on budget. The pools are amazing and very well done. They really seem to care about client satisfaction. Pros: customer service, beautiful pools, easy to work with more

Custom Pools in San Antonio 5/20/2009

From beginning to end, they showed both professionalism and skill. I have had other custom pools and am very impressed with the level of knowledge and customer service offered here. Pros: The pools blend so well with the surroundings, great service Cons: All custom pools have a learning curve but they make it easy more

Great Pool Company 5/20/2009

River Oaks Pools is a great pool company. The pools are incredibly beautiful. Their planning prior to design was very well done, eliminating potential future problems and the follow up is just as good. Pros: Beautiful designs, excellent service Cons: none I can think of more

Not what it used to be 2/23/2009

This was our second pool. River Oaks Pools impressed by redesigning and incorporating our ideas, but the staff we dealt with were very inexperienced. This led to many issues in the planning process, which led to delayed construction. We liked that they did not try to sell endless upgrades, but also wished they had informed us better about different options. If you choose to build your pool with them make sure you read the smallprint and confirm the contract states the same spec like the proposal (we found some things had changed). They did not deal with the HOA. Customer Service was well below average, but we do believe that their contractors are good quality workmen. Overall we were disappointed with the service we received, it did not live up to River Oaks Pool's reputation and promises, but happy with the end product. However, we would not use them again. This company is not what it used to be. Pros: good and friendly contractors Cons: arrogant, inexperienced office staff more
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