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River City Pool Svc - San Antonio, TX - Reviews page 1 - Judysbook

River City Pool Svc

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9303 Fallworth St
San Antonio, TX 78254
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(210) 673-2909
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River City Pool Svc - San Antonio, TX
River City Pool Svc - San Antonio, TX
River City Pool Svc - San Antonio, TX
River City Pool Svc - San Antonio, TX

Reviews

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Best

I have had these guys for years and they are a great bargain! Their service guys are very technically knowledgeable, and all of the pool cleaners I have met were nice and did a t...

Worst

I tried contacting this company for almost a week, and when I finally contacted them, I was told that they would call me back. Didn't happen. I called again to ask why no call ba...

Totally unreliable 6/29/2011

I tried contacting this company for almost a week, and when I finally contacted them, I was told that they would call me back. Didn't happen. I called again to ask why no call back, and the response was, that they were extremely busy. I finally got them to go out to my home to take a look at the pool. Guy was there a few minutes and left. I called again and Susan said that they needed to get of hold of the man who took a look at my pool. She said they would call me back. Still waiting! Like the other reviews here, they are totallly unreliable and unprofessional. more

BEWARE! BEWARE! 5/30/2011

Beware of this company. Very, Very unprofessional. They don't brush, don't vacuum, don't come when they are supposed to, they don't answer their phones, they return calls when ever, they only throw in chemicals and leave. Don't rely on my word, take the time to watch them without their knowledge and confirm for yourself. If this is the kind of pool service you were seeking, then you have the right pool company. If this happens to you, please, please send complaints to BBB, as I have done to protect the rest of you. more

Worst Possible Pool Service. Very Unprofessional. 3/9/2011

So unprofessional. They leave the water running to the pool when no one is home, show up with a big gulp drink and cigarette in hand, leave your pool looking like a swamp but then lie and say someone has been servicing the pool. Steer clear of these people unless you want your money to go in the garbage every month and your pool to be very unusable. more

Great Bargain for the price, if you can deal with laid-back customer service 11/6/2007

I have had these guys for years and they are a great bargain! Their service guys are very technically knowledgeable, and all of the pool cleaners I have met were nice and did a thorough job. Just don't expect someone to answer the phone when you call. The lady that handles phones also does on-site work, so she isn't always in the office (apparently she also covers for the pool cleaners when they are sick). As long as you leave a detailed message of what is wrong and how urgent it is, I have always gotten a response by the next day. For service work they have ""flexible appointments,"" so it is best to just leave them the key to your pool gate rather than wait around for them. For pool cleaning service, though, I have never had a problem with them not showing up on the agreed upon cleaning day. They have always completed the agreed service in a timely fashion and with great results (my pool always clear). I went through four other pool service companies before finding this one and I don't think I'll ever switch. You can't expect the world for the price you pay, but you definitely get more than you pay for. Pros: Bargain price, Caring employees, Quality work, Consistent cleaning day Cons: Spotty communication (have to leave a message),""Flexible"" service appointments more

Unreliable & Undependable 8/14/2007

Failed to show as scheduled. Rude office personel. Overlooked the obvious to make a more expensive repair, which did not solve the problem. Never return to solve problem. ( DE in pool ) more
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Additional information

  • Neighborhoods:

    Braun Station East, Northside

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