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Rio Eyecare - Rio Rancho, NM - Reviews page 1 - Judysbook

Rio Eyecare

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4100 Crestview Dr SE
Rio Rancho, NM 87124
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(505) 891-2020
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Reviews

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Best

This husband and wife team go above and beyond the call of duty. They always take great care of their customers. Always very helpful as well! They also are kind enough to offer...

Worst

avoid this place as they pad their bill and have extremly high fees!

extremly expensive and ureputable eye doctor! 2/18/2014

avoid this place as they pad their bill and have extremly high fees! more

This place is awful 1/22/2013

Im not going to back never ever. All of them are really unpolite, and make you lossing your time. Your are dealing with ungraduated stuff and The doctors, even if they are graduated, they are dumb!!! more

Don't stand by their prescriptions!! 3/21/2011

We have gone to Rio Eyecare for about 4 years but will never go back. Bought my glasses elsewhere because of the very high price to purchase glasses there. Having trouble seeing with the glasses and called to have prescription checked. Was told it would cost me another $98. Where I bought the glasses, they recheck them several times and said the glasses are exactly by the prescription. I have bought my glasses at this other business for several years and have never had trouble with a pair there. The eye exams here are done by the technicians and then the doctor reviews the exams and writes the prescription. I would think as much as they charge for the exam they would be willing to recheck prescription they wrote for you to see if they did the exam right. I guess they think they make no mistakes. When we called to verify the price of the exam, it seemed like the price of exam varys according to if you have insurance or not. They will not do a basic exam. You have to pay to have an optimap done of your eye. They do not even want to do a dilation of your eye so they can charge more for the optimap. We were told since you did not buy your glasses here we will not see you regarding the prescription we wrote unless we charge you again. One star is even too high of a rating for them. I had to select one star in order to submit this review. I do not write reviews on businesses but felt I should in this instant. more

ever again 1/15/2011

Bad: The UNPROFESSIONAL office maneger.. Improvements: Fire the office maneger, She was every unprofessional.. Other: I was a custumer for 3years, that was treated every bad by the office maneger, and now I found an other eye care place. more

You need to be wealthy to deal with Rio Eyecare. 2/16/2009

You need to be wealthy to deal with Rio Eyecare. I'm not. Social Security is my only income. In December 2008, I had cataract surgery on one eye in AZ, and after I came home to NM, had a problem with swelling of the macula, which happens occasionally. The surgeon in AZ had me see my regular eye professional, which was Dr. Clatanoff at Rio Eyecare. I have had two very thorough exams at Rio since my surgery, and unfortunately didn't think to ask for an itemized statement on those exams until I had a refraction, at which time, they provided a statement. I am shocked to learn that they had charged for an "expanded problem focus" at $98.00 plus an office visit at $85.00, which was ok, until I noticed they charged me for TWO office visits at $85.00. When I asked why, I was told it was for "insurance purposes" and one charge was for the right eye, and one for the left eye! I purchased a pair of glasses at another business, and am having some problems, and in checking out the prescription from Rio Eyecare, I noticed the prescription showed a marked improvement from the prescription a year ago. My vision has been getting worse in that eye every year. I doesn't seem logical that my vision is improving in that eye. In light of the unusual improvement to my right eye indicated by his prescription, I called today to ask whether there had been a mistake in entering the prescription from his exam notes into the computer. I was told that since I had purchased glasses at another business I would be charged an office visit in order to have my file checked to have them verify the prescription. The staff member I spoke was adamant! If you don't purchase their eyewear at their inflated prices, you are not allowed to have your prescription verified as to its accuracy without another $85.00 "office visit", and Dr. Clatanoff verified this policy over the phone later. I have an appointment with an OPTHAMOLOGIST now, and the $50 charged by Rio is money lost. So much for standing by your work. more

If you are lookding for an optometrist who will stand behind his services, go elsewhere! 2/16/2009

Bad: padding the bill, refusal to examine the RX for errors.. Improvements: None. I'm gone.. more

eye care 7/13/2005

This husband and wife team go above and beyond the call of duty. They always take great care of their customers. Always very helpful as well! They also are kind enough to offer a family referral discount - 10% off for every friend of family member you send to them. They easily work around your schedule! more
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