Rick Hill Imports

They kept me informed on the status of my service and provided me a loaner car for the duration. more

The process could not of been easier and enjoyable! more

Service adviser noticed the wood in my E class had faded. Told me about a replacement kit to correct the problem. Rick Hill replaced all wood trim free of charge, provided a new Mercedes loaner vehicle, and finished the job ahead of schedule. The car looks new again! Great service. more

I was on my way to the University of Alabama in my son's year old X1 BMW and we stopped for the night in Tennessee. When we started to car in the morning a low coolant warning light was lit on the dashboard. We had only had the car serviced in New York two days before we left so this was concerning. I called Rick Hill Imports BMW service and spoke to a lovely lady who took the time to listen to the message, find out where I was and tell me to drive the 15 miles to them. I was so glad I did. Rusty Webb was the service advisor and he was wonderful. He assessed the situation, added coolant and made sure we had no leaks. New York had not done the srvce properly and Rusty was terrific. If I had to have a problem I was glad I was near Rick Hill Imports. Their service was fantastic. more

I was on my way to Texas when my alarm started to going off in my E320 for no apparent reason, I requested the nearest MB dealer in my navigation and took me to Rick Hill imports in Kingsport, TN, what a surprise was waiting for me there! This is the worst dealer ever! I do not know how Mercedes Benz can allow this service department to exist! The service person is a lady not only ignorant but also extremely ill-mannered. I do not believe she could run a trash truck in a professional way. The prices are excessive even for a Mercedes Benz dealer. They do not take any discounts from the MB Club. The last thing they care about is the customer! I am writing a letter to MB to complain about this dealer. I should waited to get to MB Knoxville, TN. Do not go to this dealer unless you want to be mistreated or ripped off! more

I can say that my experience with Rich Hill was terrible. My last name is also Hill and I?m ashamed to have this in common, because I don?t want anyone to think of me in any way associated with that company. His father Don Hill, was an amazing business man, but made the biggest mistake by handing the business over to his son. Rick is irresponsible and does not train his employees to customer friendly. My experience was with the body shop. They not only have poor customer service but they also are money hungry. I had them do repairs on my car and they FORGOT to put a major piece of my car back in that protects the driver. Then they LIED about it, when I contacted headquarters of Toyota over the issue they said they had had MANY problems there before and were sorry, but they don?t recommend Rick Hill Imports. That?s just plain SAD! Save your time, money, and heartache.....DONT Buy from them. It simply allows him to continually do BAD business!!! Pros: NO PRO Cons: They discriminate on age and sex....and who knows what else more