The rating on this business isn't 3 1/2 stars, but 2 1/2 stars-(total of 12 stars divided by 5 reviews). The guys who do the work do an OK job, but the business itself is trying to manipulate it's protected legal status, as a quasi-public utility, by scamming customers with $20 fines for supposedly placing non-qualified material in their green and blue recycling cans, Just got a postcard in the mail notifying me of a second $20 fine,(the first was forgiven), after I sent the company a letter telling them that, in the future, should they find anything that shouldn't be there, to just leave the can, because I'm not paying such a B.S. fee. I know exactly what went into the can I'm being fined for, it was all correct, so the only thing that could have happened is some passerby threw something into it while it was left curbside. This company doesn't want a website. They want to remain back in the 19th. century so they can manipulate their situation to maximize their profitability. The corporate type creeps, along with their lawyer, are trying to leverage their connection to city services in order to make their pockets even fuller. Some of their customers should get organized, and file a class action in order to put more public control on their functionality. Richmond should mandate that they put up a website, so that records of communications will be archived for future reference. The way things are set up now, one can't validate or confirm anything having to do with past communications. This is exactly the way they want it. Be careful communicating with the business end of this con game, and be sure to tell them-if you're a customer, to just leave any recycle can that contains non-qualified objects. Otherwise, they'll charge you with their little $20 scam fraud-(they don't even tell you what the supposedly incorrect objects were, just use their bureaucratic power to increase the amount of cash in their pockets).
Pros: OK pickup service
Cons: Phoney fines, 19th century business organization, no website