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Richland Autocare Center - Richland, WA - Reviews page 1 - Judysbook

Richland Autocare Center

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1621 Terminal Dr
Richland, WA 99352
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(509) 943-5021
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My car was leaving some oil spots on my garage floor, so I decided to take it to Richland Auto Care so they could check for leaks. I dropped it off at night, and wrote down to ch...

Not recommended. 2/19/2009

My car was leaving some oil spots on my garage floor, so I decided to take it to Richland Auto Care so they could check for leaks. I dropped it off at night, and wrote down to change the oil and check for leaks. I knew it would be more than the local super lube, but wanted them to inspect it and make sure it wasn't leaking. They called to say it was ready, so I went to pick it up figuring it would be around $50. How about $144! They put some dye in the oil to see if it was leaking, it wasn't, so then they decided to drive my car around for awhile and charge me an extra $80. They NEVER called to clear this extra charge with me! They just charged me and it was too bad for me, I had to pay it. I am never going back there again. If for some reason you go there get a written estimate and make sure they stick to it, or they will stick it to you. Pros: They are friendly while they are over charging you. Cons: They don't call to confirm additional charges. Overpriced. more

Overpriced Parts Owner(Brent) stated marks up all parts by 40 percent over your cost at a dealership. 2/8/2009

On 1-30-2009 Brent the owner stated to me by phone he marks up all parts by 40 percent. I asked 40 percent over dealership price? Brent replied yes. This means that by the owners statement that you the customer will be charged 40 percent above what you would pay at a car dealership. For example the dealership charges $79.99 including tax for an air intake hose on a 1993 Mazda protege. I was charged $125.00 w/o tax by Brent the owner of Richland Auto care. This price I was told included one day air charge. Furthermore when I was invited to come pick up my old part on Feb 2nd 2009 at 8am a civil disagreement took place over the price I had paid for the part. During the conversation The owner Brent stated "I know where you work and that you guys have a high level clearance to work out on the Hanford site. Maybe I should contact your employer and let your boss know what's going on". Can you imagine the owner of a business making such a statement to a paying customer over a civil disagreement on the price a customer paid for a part. I recommend never going to this business. more
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