I was in town to visit my sister's family for Christmas and sent my husband to Richard's Variety Store two days before Christmas to get my nephews a funny and silly toy to go along with the books and more serious things we had already bought them. From previous experience, I knew this was a store that had all kinds of toys, and it was less than a mile from my sister's house. My husband came back with a fairly dinky set of rockets that cost about 15 dollars that I couldn't envision them using in their backyard. I decided that I would try to exchange the rockets for a better gift if I had the time the next day. On Christmas Eve, I returned to Richard's and told the woman at the front register that I wanted to exchange something. She said that was fine so I wandered around the store until I found a good replacement, an old-fashioned toy called Rock 'Em, Sock 'Em Robots that was 21 dollars. I got in line to wait. The store was literally packed with Buckhead customers doing last minute shopping. Three registers had about six customers each. As it became my turn, a man came from the back to oversee the registers. As I began to talk to the woman at the register about making the exchange, the man approached and pointed to the rocket toy and said very loudly in an incredibly aggressive tone that there was only one rocket in the package when there was supposed to be three. Confused, I told him that my husband had bought the rockets the day before and we had not opened the package. As I tried to show my receipts, the man loudly interrupted me and accused me of stealing two of the rockets and trying to return the toy with missing parts. At this point, all activity in the store had ground to a halt because of how loudly and rudely he was talking to me. Shocked beyond belief, I asked him why he was treating me this way, and he kept repeating himself, that I had stolen the rockets and could not return the toy. Never before have I been treated this way. I have never been so offended. He told me that I needed to leave and I said that I still wanted to buy the toy I had come for. I didn't want to give this tyrant any more money, but I wanted to defend myself as a paying customer who had legitimate money to spend. Don't forget that it's Christmas Eve and this had all started with an attempt to get my nephews a silly toy.
After crying for 30 minutes as I related the story to my sister and husband, we decided that we needed to move on and ""not return evil with evil"" even though I had been accused of stealing and we now believed we had been sold a faulty product in the first place. Furthermore, my sister told me that she had heard this man berating his employees in a loud and aggressive tone on multiple occasions.
The day after Christmas my husband decided that he would attempt to return the original toy, not to get back our measly 15 dollars, but to express his dismay at all that had happened. He was told to go to the office at the back of the store, and when he told the same man that he wanted to return the rocket, this man immediately jumped up from his chair and physically threatened my husband!!! Another employee had to restrain the man as he then accused my husband of stealing the rockets! Enraged, my husband began tearing up the packaging for the rockets, in the process, lo and behold, revealing the two missing rockets which had been there all along. At this point, you'd think that an apology or a refund would have been offered. Instead, the lunatic owner of Richard's Variety Store directed two other employees to escort my husband from the store. They seemed to consider this just another day's work.
It's a shame that a great store with neat merchandise is run by a paranoid and vicious man who has no respect for his fellow human beings.
Pros: Absolutely None!
Cons: Store Owner Acuses Customers of Stealing
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