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Riata Ford - Manor, TX - Reviews page 1 - Judysbook

Riata Ford

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10507 Hwy 290 E
Manor, TX 78653
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(512) 281-3673
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Reviews

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Best

This is an AMAZING place!!!!!! Tonight, after teaching at Texas A&M, I had a road accident on my way back to Austin resulting in a flat tire. Within 10 minutes after pulling into ...

Worst

A while back (the last time I brought a car in for service) I had several issues. I had brought in my 2008 Escape. It had left with the vehicle report card full of green checks, o...

Stay Away! 4/6/2012

A while back (the last time I brought a car in for service) I had several issues. I had brought in my 2008 Escape. It had left with the vehicle report card full of green checks, one of which was indicating my battery was in perfect health. Days later I get in my car, turn it on and have no AC or radio. I drove home 25 miles in 90+ degree weather with out AC. Then I go to work the next day. I try to leave and my car won't start. Turns out I have a dead battery. That was incredibly interesting considering days before it had been noted to be in perfect health. I bought a battery and installed it myself. At that time I had submitted a customer satisfaction survey regarding my experience, which was not a good one. I do give you some credit. My survey was followed up on. It happened to be a very bad time because it was right around when the Bastrop Fires were occurring. My family places a lot of value on keeping business local and supporting the businesses in the area we live. My family pointed out that Riata had tried to make it right, though the timing had been poor for us. So when it came to needing an oil change in my F-350 Truck and at the same time being the in the market for a vehicle I did decide to give Riata a second chance. My experience has not improved. I dropped my truck off and asked for the parking break to be checked. I received a phone call saying they checked my break, but to find out what was wrong with it they'd need to send it to the back to take things apart. I asked how much that would cost. They told me $20-25. I said okay. About 1.5-2hrs later I came back to test drive a Ford Focus Hatchback (which had been at the top of my personal list of cars I am interested in). We worked with Ted. He had little to share when talking about the car. The test drive was fine, but nothing special. When we came back, we had an uncomfortable wait in his cubicle. The numbers he threw out there for the Ford Focus Hatchback SEL were higher than the numbers my Dad had gotten from the Ford dealer in their hometown for a Titanium series. On top of that, Ted told us the sales tax is 8.25% - not true, State of Texas says it is 6.25%. When dealing with such large sums of money, it is important to trust the person you're giving your money to. (Back to the service department). I went back to the desk because it had been quite some time since we had dropped the truck off. I asked if there was any update on my truck, estimate of when it would be finished. The receptionist was very short and rude. Our conversation ended with her saying that you guys close at 7pm. We left to go check out cars elsewhere. About 5 minutes later I get a call from Riata about my truck (I would have waited there if they'd just told me when I was there). They said to fix the parking break we were looking about $900+. I decided to put that off to another time and just told them to go ahead and finish it out. My husband and I went to pick the truck up a while later. The receptionist did not lift her head to greet us or to say, ""Just one moment."" We waited for her to look up. The bill was higher than I expected it to be. I asked to see the charges. The receptionist gave me one page. It only had information about the oil change. I asked to see ""the rest of it."" Then she gave me the page that said $55 for my parking break. I told her that on the phone I had been told it would be $20-25. She pointed us towards a man in a blue shirt. I told him and he changed the price from $55 to $25. We paid and left. The feeling that leaves me with is that the service department tried to take advantage of me as a woman and over charge me. Then we went home. When I got home there was smoke and the smell of burning rubber coming from my back wheel wells. I can guarentee that before having Riata work on my truck, smoke was not coming out my wheel wells. My truck was running fine. I had driven it to work daily last week. more

Don't bother - Sales and Service both unacceptable 4/6/2012

A while back (the last time I brought a car in for service) I had several issues. I had brought in my 2008 Escape. It had left with the vehicle report card full of green checks, one of which was indicating my battery was in perfect health. Days later I get in my car, turn it on and have no AC or radio. I drove home 25 miles in 90+ degree weather with out AC. Then I go to work the next day. I try to leave and my car won't start. Turns out I have a dead battery. That was incredibly interesting considering days before it had been noted to be in perfect health. I bought a battery and installed it myself. At that time I had submitted a customer satisfaction survey regarding my experience, which was not a good one. I do give you some credit. My survey was followed up on. It happened to be a very bad time because it was right around when the Bastrop Fires were occurring. I had sworn never to use Riata again. My family places a lot of value on keeping business local and supporting the businesses in the area we live. My family pointed out that Riata had tried to make it right, though the timing had been poor for us. So when it came to needing an oil change in my F-350 Truck and at the same time being the in the market for a vehicle I did decide to give Riata a second chance. My experience has not improved. I dropped my truck off and asked for the parking break to be checked. I received a phone call saying they checked my break, but to find out what was wrong with it they'd need to send it to the back to take things apart. I asked how much that would cost. They told me $20-25. Okay. About 1.5-2hrs later I came back to test drive a Ford Focus Hatchback (which had been at the top of my personal list of cars I am interested in). We worked with Ted. He had little to share when talking about the car. When we came back, we had an uncomfortable wait in his cubicle. The numbers he threw out there for the Ford Focus Hatchback SEL were higher than the numbers my Dad had gotten from the Ford dealer in their hometown for a Titanium series. On top of that, Ted told us the sales tax is 8.25% - not true, State of Texas says it is 6.25%. It is important to trust the person you're giving your money to. I can not say we felt that way at Riata today. (Back to the service department). I went back to the desk because it had been quite some time since we had dropped the truck off. I asked if there was any update on my truck, estimate of when it would be finished. The receptionist was very short and rude. We left to go check out cars elsewhere. About 5 minutes later I get a call from Riata about my truck (I would have waited there if they'd just told me when I was there). They said to fix the parking break we were looking about $900+. I decided to put that off to another time and just told them to go ahead and finish it out. My husband and I went to pick the truck up a while later. The receptionist did not lift her head to greet us or to say, ""Just one moment."" We waited for her to look up. The bill was higher than I expected it to be. I asked to see the charges. The receptionist gave me one page. It only had information about the oil change. I asked to see ""the rest of it."" Then she gave me the page that said $55 for my parking break. I told her that on the phone I had been told it would be $20-25. She pointed us towards a man in a blue shirt. I told him and he changed the price from $55 to $25. We paid and left. The feeling that leaves me with is that the service department tried to take advantage of me as a woman and over charge me. When I got home there was smoke and the smell of burning rubber coming from my back wheel wells. I can guarentee that before having Riata work on my truck, smoke was not coming out my wheel wells. My truck was running fine. I had driven it to work daily last week. more

A Central Texas Treasure 11/28/2011

This is an AMAZING place!!!!!! Tonight, after teaching at Texas A&M, I had a road accident on my way back to Austin resulting in a flat tire. Within 10 minutes after pulling into Riata Ford, I was on my way home. Thanks to Thomas, who, like a Formula 1 pit stop boss, quickly and effortless swapped my spare tire for the punctured one, I was able to finish my trek home. These are very special people at Riata, making the dealership a genuine treasure to Manor and Central Texas. Thanks so much!!! more

Riata Ford A Horrible Place...run 6/28/2011

After looking on line saw several austos I like here. Got there and should have run out. Were only too eager to help find a car at first...even did some good mark downs on a couple of used cars...when they realized I really liked a car above what I wanted to pay...they refused to budge on the price.....the whole time the salesman Darin and the whatever he is, Asher acted like I was a bother.....I should have left...but I really lked the car,,,,big mistake....said my credit score was very low.....a lie.....now I know it is high and all the lies about credit were bull......finally signed on car and said I needed the other set of keys....they said they were at the other dealership and would get and mail with tags.....well I decided I wanted keys so nxt day called them and NOW they say there never was second set,,,,,they never return calls and always sound like you are bothering them.. Have to pay over $ 100 for another dealership to make me a second set. Dont ever go to this terrible place....go anywhere else! more

Straight Forward !!!!!!!!! 5/1/2011

I purchased my new Ford truck from Riata Ford. They were straight forward, and did not pull all the games most dealers do. When I called they answered all my questions and when I arrived nothing had changed. I recommend this dealership and it is nice to have a dependable dealer that you can count on after the sale as well. I will defiantly buy here for next vehicle more

Asher is the Man! 4/21/2011

I was recently referred to Asher through a family friend for buying a new car. Car dealerships can be scary and intimidating, and I was hesitant, but Riata had a huge listing of used cars and I needed a good car so I contacted him. I'm a single mom, self employed with not so hot credit, so getting good financing was no easy task. Asher bent over backwards to get me the deal I needed. He drove me around to their different lots in town to check out the cars I liked, and worked super hard without making me feel bad to get me approved. I spent a few hours at the dealership and agree that some of the other salesman and finance guys seemed arrogant and difficult, but I had nothing but the best experience working with Asher. Highly recommend! more

Terrible service department! 1/14/2011

I bought a brand new manual Focus in 2009. Last fall the stick shift started to jam and it was extremely hard to switch gears; I had to use two hands to do so, and even then it was still really difficult to shift. I took it in to Riata because it was under warranty, but they declined to give me a loaner vehicle even though it was part of my contract.. They stated that they first needed to determine if it was a warranty issue before they could give me a loaner vehicle. I had to call several times a day to get the status of the car, and they said they could not reproduce the issue, thus, there was nothing wrong with it. I told them to keep the vehicle there for a few days so they can see if they would be able to produce it. After a few days they told me there was absolutely NOTHING wrong with the car. And they acted like it was something I was doing wrong and that I did not know how to drive manual transmission. Coincidentally, I have never had a problem with the stick shift getting jammed after that visit. This week, a squeaking noise started to come out of the front passenger side of the vehicle. I first took it in to a trusted mechanic to determine what the issue was, and whether or not it was a warranty issue. He looked it over a determined what it was, and said it was a warranty issue due to a failed part. Today took it to Riata, and told the mechanic exactly what the other mechanic told me. I had to argue with them to get me a rental car. They later told me that, yes, they did hear the noise, but they could not isolate the sound, thus, there was nothing wrong with it!! I am in the process of making a complaint to the Ford corporation to get this issue resolved. I have been to other Ford service departments, and this place is by far the WORSE!! more

My opinion - don't shop there 12/8/2010

August 2009, promised a car - left $500 deposit. A week later, they did not have a car for me.\r \r October 2010, thought I'd give them a second chance. We found a car we thought we wanted to buy. They said they needed a $500 deposit to hold the car. The very same day we had to change our mind. Wife emailed the information and requested a credit to her card. Was told a couple of weeks later - ""Oh that's not refundable."" They said they would though. 2 more weeks and plenty of phone calls - ""Oh so-and-so didn't follow through; Oh it's not mine to do so-and-so has to; Oh they haven't done it yet."" Tonight (5 weeks later) I've been told it's been done - we'll see.\r Go elsewhere. more

THIEVES !!!! 2/22/2010

I bought a superduty used vehicle there, sales rep said that the vehicle was in good shape and that it had never been wrecked, after 2 months of driving this truck, it broke down, then they say it wasnt covered by warranty, though i bought an extended warranty. Also, i asked for a carfax report, and they didnt give me one. Come to find out later that it had frame damage. Also, i took my truck in there again because it broke down and they tried to say that there was more wrong with it than there was. I didnt not believe them, so i took my truck somewhere else for a second opinion, and turns out that Riata Ford in Manor was lying. They flat out looked me in the face and lied to me about what was wrong with my truck. They are liars and crooks. Dont buy a vehicle here or take one in to get repaired. The sales staff is unprofessional and crooks. Pros: That there are other repair shops and dealers you can go to. Cons: These people are still working there. more

RIATA FORD IN MANOR IS AWESOME !! 8/23/2009

I had the most wonderful shopping experience recently, and the most memorable part was the sales guy Christopher, he was very attentive to my needs and im going back to see him soon! Riata was very friendly and professional when i got my truck from them a couple of years ago, and when i went back recently to look at trading in, i met Christopher and he is wonderful, i recommend Riata and i defiantly suggest you work with christopher! Pros: GREAT PEOPLE AND SERVICE Cons: WISHED I COULD BUY MORE CARS FROM THEM! LOL more

100 % bad service 1/14/2008

I own 2 fords that I have had both serviced at this dealership and the service that I have gotten there is 100% \r bad. Most of the time you are lucky if they even look at your vehicle the same day. I dropped off my ranger to have an oil service and a flat repair done, at 8am, they told me i would be done around noon, I show up at the dealership around 3pm to pick up my car they have not even looked at it yet. Then when they decided to finish my oil service, the check sheet of all the things that they are supposed to check was filled out incorrectly, they did not even check brake pads or any of the suspension, they checked that my cv boots were good my vehicle does not even have cv boots. I took my truck less than 100 miles after this service to some one else and both my front wheel bearings were very loose, I guess that was not on their check list. \r They also will try to charge you for everything, my wife thought that the power steering was making abnormal noise so I took it in. When I took it in I had a couple of things for them to look at like a check engine light etc, they did not think that the power steering sounded abnormal, they wanted to charge me for the time it took them to check my power steering fluid, despite the other services I was already paying for. I have had my F-150 in for a few things before too, every time I go in its the same song and dance, they never call you, you have to call them, it is never done on time, you will have to take it back because it does not get fixed. more
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