I will start by saying that until very recently we have been incredibly happy with this cleaners. The location is great, they are members of Round Rock’s Chamber of Commerce, Shop the Rock and their owner is a member of City Council. They always take great care with our clothes and have even repaired loose buttons before I’ve even noticed them being loose.
This sounds like the perfect business right? I thought so, until I used their sewing services. My husband brought our son’s merit badge sash in to have seven patches sewn. He told them that he wanted them in rows, showing them three patches across. Unfortunately, when we went to pick it up the sash looked terrible. All the patches were crooked, they were not spaced evenly and one was coming off the top of the sash. I complained and said that this was not acceptable. The young man helping me was a little baffled as to what he should do, but then another woman stepped in and starting taking over. She insisted that my husband stapled the patches to the sash, but there is no way he would have done that! He was there with me when we picked it up and told her he did not, but she argued telling him that she remembered him and he did. Uh yeah....did she just call my husband a liar? And to our face no less. Her tone was very argumentative and it was clear she had no interest in redoing the sash.
We left and will not be back. They are great with simple cleaning, but I wouldn’t trust them with anything else and the service is so bad I won’t even trust them with my cleaning.