After talking with the stylist at length about my hair type, what I wanted, and the bad haircuts I've had in the past I was confident it was going to be okay. I even brought a photo of myself in with the look I wanted. She totally botched my entire head. I have long thick hair and she thinned my hair out so much it was frizzy and looked like someone had been chewing on it. She also cut really short layers at the top of my head and totally cut all my hair out from around my face. When I went to a different salon there was nothing that could be done but to cut it all up to the shortest layer. I had over a foot of hair cut off. I think there are way too many stylists out there who are licensed and don't know what they're doing. I complained to the manager and she told me that the cut was right for my thick hair. Was she blind? It looked like someone just grabbed fistfuls of my hair and ripped the hair out. Awful experience.