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Red Barn Computers - Binghamton, NY - Reviews page 1 - Judysbook

Red Barn Computers

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1235 Upper Front St Ste 3
Binghamton, NY 13905
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(607) 772-1888
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Reviews

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Best

Red Barn hires employees who have not only experience but enjoy their field. We've been having trouble at our nonprofit for ages, depending on random strangers to try and fix our...

Worst

Red Barn Computers is totally incapable of doing the job they claim they do and fail even worse at customer service.\r \r When my PC went down Red Barn offered to test the power...

Good, Reliable Service, Standards comparable to downstate and wealthier regions 8/4/2008

Red Barn hires employees who have not only experience but enjoy their field. We've been having trouble at our nonprofit for ages, depending on random strangers to try and fix our network issues. For such a simple issue, they were able to quickly come in, diagnose the issue, and resolve it quickly without wasting our time. I can't speak for their hardware but they know software issues and seem to be pretty willing to take care of you if you have complaints with their service.\r \r On another note, regardless of how their service was, being not native here I was floored to meet for the first time in ages someone who knew how to smile and behaved like he wanted to do the work! It's good to know a company whose employees are obviously well cared for, and walk the balance between being open to hearing what you think is the problem and not being afraid to speak from their education. I'm sure anyone who has a problem with them probably tried to tell them how to do their job, which is ironic since if they know so much why are they getting outside help? I would be wary of anything a southern tier reviewer says negatively, because they could taste salt in honey and usually can be found on review boards finding mean things to say about others.\r \r May Red Barn continue to serve as an example of small non-mega corporate business providing reliable local service in a changing economy that doesn't favor them. Pros: WIllingness to return to site multiple times, continuous customer support from diagnosis to ordering parts. Cons: Busy business; hard to book them quickly sometimes because they have so many customers more

Deceitful and incompetent. 5/15/2008

Red Barn Computers is totally incapable of doing the job they claim they do and fail even worse at customer service.\r \r When my PC went down Red Barn offered to test the power supply so I could determine what needed to be replaced. They said the power supply was fine; leading me to purchase a $200+ system replacement (motherboard, cpu, ram) rather than a $70 replacement power supply.\r \r The new parts didn't work, leading me to track down a spare power supply only to discover that the power supply, was in fact, bricked and the cause of the problems.\r \r When I returned the new parts to Red Barn they refused to refund me, despite having sold me the parts on their bad diagnostic advice.\r \r Red Barn offered store credit and took the parts to test them. The following week Red Barn claimed the parts were fried and wouldn't give me credit.\r \r The parts weren't fried when I returned them. Red Barn said I must have done it with a bad standoff. Only problem with their accusation is that I did the assembly on an anti-static mat so the parts never touched standoffs or my case.\r \r This is the same place that couldn't correctly identify a dead power supply so my suspicions that their carelessness and/or incompetence harmed the parts during testing are justified.\r \r After having experience with both Red Barn Computer's repair services and sales departments I cannot recommend this store to anyone for any reason whatsoever.\r \r This was not just the worst computer parts retail experience I've ever had, it was by far the worst retail experience I've ever had of any type.\r \r The combination of deception and baseless accusations make Red Barn's business practices downright offensive, inappropriate, and undeniably amateur.\r \r I knew that brick and mortar stores were having trouble competing with primarily online retailers, but I never expected Red Barn Computers to resort to lying and cheating the customer. Pros: None identifiable. Cons: Willing to lie and cheat the customer. Incompetent at the job. No guarantees. more
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