My husband and I were looking for a used washer and dryer. I am one of those customers who actually reads reviews when I go shopping, regardless of the amount of money I'm spending. After I read the previous two reviews, I told my husband that I did not want to buy from this place because of the reviews. Well, he convinced me that maybe the other customers were exaggerating. But they weren't! We went to the store and the sales guy first said that they didn't have any used appliances and tried to sell us the brand new ones, which we didn't need; so as we were leaving, they remembered that they actually had a pair of used washer and dryer in the basement. They told us that they were going to ""go through it, clean it, fix any broken pieces and deliver it two days later."" We were thrilled! So instead of paying them later, we paid the entire bill right then and there. Then comes the delivery; the machines were filthy dirty and the dryer had so much lint that I filled two shopping bags with it! We called them so they can come and open the dryer and clean the inside of it as this is a fire hazard and they said they were coming over the next day! Needless to say that this was 2 weeks ago, we have called them about 4-5 times after this and they still haven't shown up. I realize that the machines are used, but imagine if they were brand new! Would they have honored their warranty? I think not! Just remember, Rebennack's, that for every customer like me that you disregard, there are hundreds of people that we will tell about our experience at your business! I think that if you want to stay in business in this economy, you need to take a ""customer service"" course!