This company is unprofessional. I should have known this when I waited for 45 minutes for the property manager to arrive late for a lease signing appointment and all that time waiting, I noticed the receptionist hanging up on a few calls!
I am a renter that makes rental payments to this company. Before signing the lease, we viewed this property that was filthy, but was reassured it would be cleaned. I trusted this (I should have viewed the property again before signing the lease). Upon move in day, the place was just as filthy as when I viewed it. I complained to property manager, which was responsive to getting the place cleaned within a two days. (still a delay from moving in). The cleaning was not acceptable (toilets, tub not scrubbed, and carpets not vacuumed/cleaned). BTW-- in the lease agreement it states I must provide a receipt for professional carpet cleaning, when upon moving in carpets were obviously NOT professionally cleaned). I had to do much cleaning myself. Additionally, the property manager could not give me any information about the property as to which parking was assigned to the unit and which garage. It is a private estate, if a vehicle does not comply to parking regulation, the vehicle could be towed. The property manager replied when asked "I really don't know, ask they neighbors". Is it so difficult for the property manager to contact the owner or gather this information before renting the property?
Now I am six months into a year lease. I have a very difficult time getting a response from our property manager for questions or repairs. For example, a water leak from a door, causing damage to a wood floor took months. Property manager "forgets" to call me or to respond to requests for repair. Within a couple of months of moving in Real Property Management gave my personal information to other third party companies. For example an appraisal service that the owner of the property hired was given my cell phone/home number. The property manager stated that they did not want to be a "third party" to setup an appointment for the appraiser to look at the place, so informed that the appraiser will contact us thus, giving our home phone and cell phone numbers. I understand it may be easier for them, but it is a violation of privacy. Real Property Management was hired to be the "third party" company to act between the renter and the owner of the property!
Another incident, RPM state in our lease agreement they have to give 24 hour notice to enter the premises. A couple times they have called and shown up at the door to change the furnace filter and a property inspection, all without a 24 hour notice! I have owned rental properties myself (now all sold). I would not hire RPM if I were to hire a property management company. It has been about 12 or so years since I've rented and I've only signed a 1 year lease, I'm thankful I will be renting renting [from RPM] is temporary.