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Ray Laks Acura of Buffalo

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7460 Transit Road
Buffalo, NY 14221

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(716) 638-0203
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Reviews
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Best

We love Ray Laks Acura. Great place to buy a car. Fair, honest, reliable, friendly. It's a great dealership.

Worst

A week ago Saturday I brought my car to the service department at Ray Laks Acura in to have a leak in the transmission fluid looked at. The service manager was surly, and dow...

The Service Manager is bably tempered and dishonest 9/23/2013

A week ago Saturday I brought my car to the service department at Ray Laks Acura in to have a leak in the transmission fluid looked at. The service manager was surly, and downright hostile, when I asked to just put the car up on the lift so I could take a look at it. After much heated discussion he agreed to let me take a look, without charge. The tech (who was very knowledgeable and helpful) showed me the leak in the lines from the tranny to the radiator. I was told I needed my lines replaced and I agreed and I was quoted two hours plus parts. This took all of 5 minutes. Based on my favorable interaction with the tech, (Frank) I made an appointment for service with Ray Laks Acura. I arrived promptly at the dealership this morning (9/23) and was handed a service agreement. It included a $54 diagnostic charge, plus the quoted service. I informed the Service Manager that we had already done this. His response was “you screwed me last Saturday”, so this charge is being applied. Needless to say, I took my Acura and my future business elsewhere. more
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I could take my car anywhere for service but I choose to take it to Ray Laks 8/8/2011

I could take my car anywhere for service but I choose to take it to Ray Laks because of the quality of service. Chris and Tiffany make the service department customer friendly and always assure that I have loaner that is clean and efficient. more
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Always been satisfied 8/5/2011

I have always been satisified with the work Jim has done on my vehicles over the years. The installation looks good & I feel confident it was done properly this time. more
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Very happy with the service 8/3/2011

Tiffany is a very pleasant and professional person to deal with. She is a very valuable asset to your organization. I was very happy with the service I have recevied from Ray Lak's, and recommend your car service to anyone. more
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Quality 8/1/2011

I could take my car anywhere for service but I choose to take it to Ray Laks because of the quality of service. Chris and Tiffany make the service department customer friendly and always assure that I have loaner that is clean and efficient. more
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Highest customer service 7/22/2011

I will never, ever take my car to another place to be worked on. I will never, ever buy a car that is not Acura. I will never, ever experience from another dealership the highest degree of customer service that the Ray Laks team extends to me at all times. Quite simply: you are the best!! more
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Never had a complaint 7/20/2011

A customer for years without a single problem I have bought several cars from Ray Laks, 2 Acuras and a Honda, and have taken them to this location for the last 10 years. They have been great, and I've never had a complaint. more
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Service Department is Awesome! 7/18/2011

Had terrible issues with my Acura at another shop. Called Ray Laks ACURA, asked to speak to the Service Manager. Jim is an amazing man to deal with. He listens to the customers problems, and comes up with a solution, keeping the customer in the loop at all times. He is always available, and never rude or discourteous. He talked to me like a person, not a woman knowing nothing about her SUV. I was hesitant because I used to go there regularly and had so many problems that I switched over. LOVE it, LOVE the whole staff there, and the free car wash I get at the end of the service! more
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w/o any issue 7/7/2011

Last minute appointment before July 4th holiday made w/o any issue from Service Dept. Accomodated my needs for scheduling service more
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Friendly, personalized service 7/5/2011

As usual, I was very pleased with the service done on my car from drop off to pick up. Very friendly, personalized service. more
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Tiffany is always so friendly 5/31/2011

Tiffany is always so friendly and she makes me feel comfortable. more
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All very knowledgable 5/25/2011

Excellet Service Department - I own an 03 Acura MDX, and a Honda which I both service with them. Sean Kelly is the Asst Sales mgr. He's excelleent Mark is the Mgr. also very good. I've really appreciated how great these guys are at getting our apts in around our schedules. And I've had so many problems with other service departments trying to make up bogus charges and things which need to be fixed. So now I bring both our cars into Ray Laks. I find the Mgrs both very professional polite and accommodating. The service guys I've talked with have all been very knowledgable. And they wash your car after every service which is always a nice touch. plus every sat you can get a free carwash.. nice touch... more
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Superb customer satisfaction 5/23/2011

Overall - super, A-plus TSX on Thurs; RSX on Fri; I will always have an Acura. Special salute to Tiffany - creates superb customer confidence and satisfaction. more
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Immediately got my car into the service bay 5/18/2011

Chris met me at the service desk and immediately got my car into the service bay for mirror replacement. He told me the job would most likely take under 1 hr. That was an accurate call. more
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A customer for years without a single problem 5/16/2011

I have bought several cars from Ray Laks, 2 Acuras and a Honda, and have taken them to this location for the last 10 years. They have been great, and I've never had a complaint. more
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Quite simply: you are the best!! 5/4/2011

I will never, ever take my car to another place to be worked on. I will never, ever buy a car that is not Acura. I will never, ever experience from another dealership the highest degree of customer service that the Ray Laks team extends to me at all times. Quite simply: you are the best!! more
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Outstanding 5/2/2011

Outstanding thanks to Tiffany. She is EXCELLENT and is a main reason why I buy a car at your dealership every two years. more
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Excellent service 4/29/2011

Tiffany was great, very thourough. They had a new service manager, and he seemed like a refreshing change from the previous one more
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:) 4/27/2011

My concerns were dealt with. They gave me very clear explanations of what would be done. it was completed in a timely manner. more
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Really courteous 4/25/2011

They were really courteous. I could ask whatever I wanted to ask about the vehicle. If I asked them to check something out that might seem silly to someone else, they would always do that. more
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