We were greeted with ""What are your names?"" in a very rude manor. It wasn't ""hello"" or ""good afternnoon"". When I requested that the rails to prevent gutterballs be left up for both of my kids, I was snapped at. I didn't get a calm explaination, I got ""he can't have them!"" The man behind the counter chewed me out. I explained that the weekend before, the rails were left up for all of us, due to a malfuntion with whatever raises or lowers them. He looked at me and said"" well, I wasn't working then. I am here now. I follow the rules.""