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Ramos Furniture - San Jose, CA - Reviews page 1 - Judysbook

Ramos Furniture

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1590 Berryessa Rd
San Jose, CA 95133
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(408) 573-8755
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Furniture

Related categories:

Home & Garden

Reviews

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They certainly have furniture but selling furniture seems to be a second...or third priority. Prices are low if you know what you're after but don't expect to get furniture knowl...

I think it may be a front for some other business... 12/2/2008

They certainly have furniture but selling furniture seems to be a second...or third priority. Prices are low if you know what you're after but don't expect to get furniture knowledge or help -- especially after the sale. Disorganization is high and customer treatment borders on disinterest. Our particular piece was mis-shipped to the wrong store but it took 2-1/2 weeks for them to find it. All the calls to resolve the problem were initiated by me. After they located it -- i was directed where to go pick it up.. umm, can't drop it off after all that?? (to their credit -- and i'm reaching here -- i had reached the end of my "trying" and didn't ask for them to make good on an earlier promise to deliver). I'm not very picky when i'm shopping by price -- but I really felt like they could barely complete the sale. The staff seems worn out or untrained and unconcerned about getting it right or following up. Best to work directly with the manager if you can. Again, prices are low and you'll get a pleasant smile as you walk in the door but there are a LOT of options for stores in the area. I would recommend trying those other options until Ramos can get it turned around. Pros: Budget Pricing Cons: Customer Service and disorganization will leave you scratching your head more

Ramos has bad return policy, cheap quality and owner is unethical! 6/20/2008

About 3 years ago I purchased some "top of the line" "Italian" leather sofa set that cost over $3,000.00 The customer service was decent throught out this process; who wouldn't if you are trying to lure in a customer right. Their knowledge was quite lacking making the process a bit long but in the end I bought those "Italian" sofas. First off they lied to me because they said they were imported straight from Italy but once I received them and read the tag, it said 'Italian leather, made in China'. That was a great lie and when confronted they denied it. My wife really liked them so she convinced me to ignore that. Well just 3 months after receiving the sofas, we noticed that the arm rests and the cushions were fading. I have owned leather before and they have never faded this soon. So I returned to the store and they kept on denying communication with someone in control of such things. After 5 visits, I came in contact with with the owner. He approached me with lots of arrogance and I did not like that a bit. So I explained to him the scenario and he said he had never heard of that, becuase the leather was "Italian" and that it's just not possible and that it was our fault from cleaning them with chemicals. I mean come on, how can you blame the customer without listening. WOW. Then he said he could only replace the cushions or give me 50% store credit. OMG. I was going to soo him but since my wife loved the style, we took the new cushions. But just 4 months later, it happened again. I called again and he said that he would do NOTHING!!. WOW! He threatened me by reminding me that "laws are not only made to protect the consumer but the business owner as well". Just horrible work ethics. So I left sold the sofas for half what I paid. Perhaps him being Mexican is the reason for his horrible business behavior and ehtincs. Becuase I have read and heard that in Mexico business corruption is common. I only ask that you don't shop at Ramos, if you do you'll be sorry! Pros: None Cons: Everyting more
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