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Ramada Spokane Airport And Indoor Water Park - Spokane, WA - Reviews page 1 - Judysbook

Ramada Spokane Airport And Indoor Water Park

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8909 Airport Drive (at Flint)
Spokane, WA 99219
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(866) 215-6641
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Ramada Spokane Airport And Indoor Water Park - Spokane, WA
Ramada Spokane Airport And Indoor Water Park - Spokane, WA

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We were awoken at 1:30 am by the guest in the next room attempting to get through the adjoining door into our room. We have no idea if this other guest was drunk, disoriented in t...

Never Again 10/26/2010

We were awoken at 1:30 am by the guest in the next room attempting to get through the adjoining door into our room. We have no idea if this other guest was drunk, disoriented in the dark, or dangerous. He was loud and definitely trying to open the door. I yelled at him to quit and he did, so I am guessing intoxicated, but who knows. I alerted the front desk who promised to send a bellman down. We heard the phone ring next door, but that is all. No one ever came down to that room or ours. While I realize that the hotel can't control the other guests behavior, the hotel should control it's response to our complaint. Minimally I would have expected someone to visit that room to see what is going on. Then there should have been feedback to us and probably an offer of a move to a new room. But that's not all. At 3:45 am the power went out. Again, I understand that this is beyond the control of the hotel. Again the hotel failed in it's responsibilities. We awoke to no power, no telephone and no information. Upon finally arriving at the front desk (in the dark) we were informed by the night manager that ""we only have six light sticks in the hotel"". Unbelievable. I don't pretend to know what industry standard is for response to something like this, but I would guess this is outside of it. It seems to me that guests should have been alerted. Should have been offered flashlights, light sticks or something. Perhaps available staff in the halls? Regardless this response was inadequate and poorly planned. The hotel either had no plan for such an event, or didn't execute the plan. Either way, we woke up in the dark, cold with no phone and even less information. We realize that these events were beyond the hotel's control, but the response on the part of staff was woefully inadequate and the hotel is responsible for that. We will always remember this as ""fright night"". more
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Owner Message

  • Ramada hotels can be found in major gateway cities in over 45 countries. Located in both city and suburbs, Ramada hotels offer a welcoming and restorative experience with room service, bell service, restaurant, cocktail lounges (at most locations) and...

Editorial

  • In Short
    Since the Ramada brand made its debut in 1954 in Flagstaff, Ariz., the hotel franchise has been offering dependable accommodations with budget-wise perks. Families appreciate the kids-stay-free policy for children 17 and under staying with their parents. Other amenities usually include a swimming pool, full-service restaurant, lounge, in-room data ports and voice mail. Group rates--for wedding parties, corporate groups or family reunions--are available for parties requiring 10 or more rooms per night.

  • 7/30/2008 Provided by Citysearch

Additional information

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    We are here 24 hours for you
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    American Express, Visa, Master Card, Discover
  • Neighborhoods:

    Riverside

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