Although her information, when I'm actually able to get it, is informative and helpful, it's hard to get Dr. Black to respond to questions when I'm not physically standing in front of her. It's very rare that she responds to phone calls or faxes. Typically it takes 3-5 phone calls to get a response. I believe the problem is two-fold. They're an extremely over booked office, and the nurses aren't great at communicating information to the appropriate parties. \r
I actually had an experience where I ran out of insulin while I was waiting for refills to come in the mail. The amount that Dr. Black had given me to tide me over until my (new) prescription came in wasn't sufficient. Well it took 5 phone calls over a 3 day period to get the issue resolved. I'm sure you can imagine what that did to my glucose levels. I almost feel like cattle being herded through the office, rather than a human being. Raleigh Endocrine seems to be more of a money making machine than a caring doctors' office. So if you want a personal touch, this is not the place to go. But is it worth switching doctors? I still haven't resolved that issue at this point. I'm not sure if the enemy I know if better than the enemy I don't know.\r
But what I do know is this, it's hard enough living the day to day routine of being a diabetic, so the last thing I need is a doctor's office that doesn't know, nor care about my feelings or my treatment.
Pros: Dr. Black is a very nice lady (when you can get to her!)
Cons: Office staff is horrifying. Some of the nurses (not all) are cold and callous.