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Rack Room Shoes - Chesapeake, VA - Reviews page 1 - Judysbook

Rack Room Shoes

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Crossways Shopping C
Chesapeake, VA 23320
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(757) 366-0280
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Main categories:

Retail Shopping , Shoes

Related categories:

Apparel

Reviews

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This Rack Room Shoes store is a great place to find a wide selection of affordable shoes; however it is a terrible place for returns. Once I tried to return a pair of shoes that w...

Horrible return policy compaired to all of the competition 5/8/2009

If an item that you purchase has even the slightest ding on it, they will out right refuse to return or exchange the merchandise, even when within the 30-day period, which in this day and age is unheard of. Basically, if you shop there, be 100% sure that what you are getting is definitely a keeper, and don't even think to put it on (and check before you buy to make sure there are no preexisting conditions), or else you will be stuck with the item. I am looking in to disputing the situation with my credit card company so that they don't get paid :). The policy on the back of the receipt is very vague. Will never shop here again, and am making a point to let everyone I possibly can know about Rack Room's horrible policy. ANY other store in the mall or outside of the mall has a better policy than this store. more

Shoes 6/19/2005

This Rack Room Shoes store is a great place to find a wide selection of affordable shoes; however it is a terrible place for returns. Once I tried to return a pair of shoes that were not worn. I purchased the shoes two days prior, and had the original receipt. However, the salesperson would not accept my return, claiming the shoes appeared worn (there was a scratch on the bottom). The staff was rude and inattentive – for better service visit the Rack Room across the street at Greenbrier Mall – they accepted my return hassle free. more
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