Good: Service is awesome, the owner is personable and my husband and I are able to call him up and find out what new movies he has and what he recommends for a family movie night! We live right down the street from the store, I would rather give our $ to a family owned store that's knows us by first name basis, rather than to one that has to look us up on a computer by phone#!!. Bad: NOTHING. Improvements: None. Other: Mom & Pop shops a struggling right now with the economy the way that it is, let's do our part to support our local business in our community, they need it more than the big shots that can't even greet you without a phone #..