Last year, i moved back to town, and needed an apartment very quickly, i contacted Brian and he showed me one of their apartments. i didn't think it was the right fit, so he showed me a few more until i found one that i was in love with. within an hour, i had signed a lease and the keys were in my hand...that year of living there was one of the easiest because anytime something happened with my apartment (minor leaks, plumbing situations), they were right there to fix it no questions asked.
a few months ago my boyfriend and i decided to move in together, and i called brian and told him what we were looking for in a new place. he called me back the next day and told me about a place that met all of our guidelines. we went and saw it, and decided that it was the place for us. i had already established a great relationship with the company, so when they met my boyfriend, they weren't too thrilled about his credit score. they gave him a chance and we met with the man who runs the company, and they had a long discussion and in the end, they gave us the okay to move in.
overall, i am really happy with my experience with this company, i have a hard time believing that all these people could have such bad experiences with them. my experience has been the exact opposite...i have also recommended them to friends and they have all had good experiences as well.