Recently, on my way to work (I'm a teacher), I got stuck with my vehicle due to ongoing transmission problems. I called my insurance company for a tow. At first they dispatched another tow company that not only arrived late, but also had the nerve to refuse to take my vehicle to the shop it was destined for. Long story short, I went through this ordeal for a full day.....back and forth with the tow company and my insurance company. I demanded another company and low and behold, Quality Automotive was there to save the day! They not only responded an hour earlier then their expected time, but they assisted me with genuine concern and a smile. THEY are the ones who made my long day way better. Dispatcher Lauren is the best and her ""Tow Guy"" Cory made life so much easier. They got my car to its destination ASAP. Very professional, very personable and very, very reliable. After a blown transmission, rain, work, headache, frustration ----you name it ------ they made life a little more relaxed for me.