Same thing happened to us. We lived there for 3 years. Our washing machine broke on us and it took them 3 months to get around to fixing it. When they did decide to take a look at it, they never gave us any notice that they would be entering our apartment; so I woke up one day to two men in my apartment.
What's even worse is that the management has poor hours of office operation. They often take 2-3 hour lunch breaks and are off by 5pm. Dropping off a rent check is difficult when you work full time, as they recently forbade anyone from using the night drop box (they lost too may rent checks that way).
Perhaps the WORST experience is when it took them two and a half months to figure out that rent had bounced (by two dollars). They had "just found out" and called us to let us know that we were now in danger of being 3 months rent behind, as they would no accept the last two checks because the first had bounced. Who DOESN'T KNOW that a check bounces until nearly 3 months later??
They never fix anythig, the facilities are very poor, and their communication with their customers is even poorer.
Pros: close to Bangr NSB and highways
Cons: facilities, communication, working hours, service, etc