I cannot stress this enough: DO NOT TAKE YOUR ANIMALS TO THIS EMERGENCY VET. THEY WERE DISRESPECTFUL AND COMPLETELY UNPROFESSIONAL TOWARDS ME AND MY VERY SICK DOG.
I took my very sick 4 year old dog to Quail Corners last night. She had been violently stomach sick for over 2 days and I was worried about her dehydrating before this morning.
The nurse took 10 minutes to get my dog's weight and temperature - a procedure that takes 2 minutes at my normal vet. The vet told me I needed to get my dog 2 shots, subq fluids and wanted to give me a prescription. As I already had a prescription for anti-diuretics and I felt the shots were unnecessary for a weeknight visit to the e-vet, I told her I just wanted the subq fluids to prevent further dehydration and that I would take my dog to her normal vet in the morning if necessary.
After I revealed I would not be spending the $200 they were trying to coerce out of me, the nurse repeatedly slammed my exam room door every time she left it. My dog is a rescue and has been severely abused. I told the vet this just before they began treatment, so for the nurse to create loud, disturbing noises in the presence of my already sick and exhausted dog was completely unacceptable.
As the nurses behavior was terse, but not rude before our discussion of money - I asked for a quote before treatment began - I can only assume that her attitude was entirely about me. She proceeded to insinuate that I was not behaving in the best interest of my dog and was openly judgmental and angry that I would not let her manipulate me into spending more money than necessary on my animal's treatment.
I was unaware this was a commission-based business for nurses. I will be calling the facility today to formally complain to whomever I can.
Note to anyone going there: GET A QUOTE BEFORE YOU ALLOW TREATMENT OF YOUR ANIMAL. THEY WILL NOT OFFER IT TO YOU, WHICH CAN RESULT IN PAYING EXORBITANT AMOUNTS FOR UNNECESSARY PROCEDURES.