As a technician myself, I do recommend this place. I took my Denon DN-D9000 in to get a new interconnect cable. I was fairly certain of the diagnosis, however, of course the door had to be left open to other causes of my symptoms. Any proper business should be so careful, and for the level of gear this shop services, I'm not taking any chances. People looking for an instant diagnosis or solution should realize that, while so very appreciated when it happens, can not be expected when running a business in this economy. The bench fee was certainly reasonable, and the person at the counter was friendly, expedient and didn't smell bad.\r
As for the comment of the labor being more expensive than the part, that my friend is the nature of the beast. You certainly can not use this as your primary factor when rating this company. Troubleshooting is indeed a rare skill, and I trust my decks were treated to the works. After I received my decks back within 2 weeks, I forget exactly how long, they were in perfect order again. I had feared the bench fee would exceed the cost of the interconnect (even though it was quite a fat Dsub-type with funky latches), however when I picked up the unit and paid my balance (less than $100 total) they included a second new cable for free. So if and when the problem resurfaces (an interconnect which could have been engineered better) I will already have another new replacement.\r
So to recap, two new Denon interconnect cables and diagnostic bench fee for less than $100. I believe lots of the negative reviews here are because of unrealistic expectations (due to lack of knowledge of the electronics repair industry) and people bringing in really cheap gear that is not up to the level this place is known for servicing. Also, all the positive reviewers are too busy making music to worry about the stupid internet.