I have never had a bad experience with these women. I started buying my gowns there in spring 2004. Every time I go into the store, I always leave with the exact gown I need (which is wonderful because I'm in between plus and regular sizes). When I wear the gowns, I always receive compliments on how I look and how gorgeous the dresses are. I even wore one of my gowns when I sang for royalty in Europe last year.
As for "rude" women, I have never been mistreated in any way. They were kind to me when I first went in with my mother looking for my first gown, and they are always willing to bend over backwards to help me. The women have kept the store open for me multiple times. A few years ago, I brought them a necklace I'd been given (that didn't match anything I owned), and the owners helped me find a great gown to go with it. When people say the ladies were rude/unhelpful, I have to wonder if there wasn't some sort of rudeness on the customers' part that led to them being "mistreated".
Like I said earlier, I've bought my gowns there for years. I have over 10 gowns from this store. This is honestly one of the best stores nationwide. I've looked in bridal stores across the country and have yet to find a shop Iike it.