I had wanted to give ZERO stars...
I bought a Groupon for 6 sessions at PPBC, with full knowledge that a reservation for each session was required. What I was not aware of, was that the receptionist Frances was going to hassle, nay, harass me about making all 6 reservations at one time in advance. I was told I could not redeem my Groupon unless I committed to all 6 sessions in advance. Then, when something came up at work and I could not make it to one session, I lost the session, no questions asked, because I had not given them warning that I was not going to make it. Fair enough. They are militant about scheduling because they are modeled after the ""real military.""
Unfortunately, they hold themselves to a far different standard when it comes to giving their clients notice of changes in THEIR schedule. The facility is closed next Monday and Tuesday in order to relocate. As a customer who had scheduled a session that Monday, I was not told by anyone that I wouldn't be able to go that day because the facility would be closed. I was not told at the time I scheduled my session, nor was I told when Frances rudely called me to inform me that I had lost a session for failure to give them proper notice that I would be unable to make it. I found out by word of mouth (a friend who also goes to PPBC). When I spoke to Frances about this, she curtly told me that I would be able to make up the session and had simply no response when I asked if and when I would be informed about this matter.
Yes, I signed up for a ""Military style"" workout. That doesn't mean I signed up to be treated like a POW over the phone by a b*tchy and dim-witted receptionist.
The workout was a good one, but if they want to keep their customers they need to learn when to cut the Army act and remind themselves that they are still a NYC membership based gym facility. Clients need to be treated with respect. Frances is disgusting.