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Public Storage - Chicago, IL - Reviews page 1 - Judysbook

Public Storage

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1414 S Wabash Ave
Chicago, IL 60605
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(866) 711-7814
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Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL
Public Storage - Chicago, IL

Reviews

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Best

This is a nice facility to use if you need some extra storage space. They have various sized storage spaces, both indoors and outdoors. They're service is great and you can alwa...

Worst

Our possessions were destroyed at this location!!! We want to inform any individuals looking for storage that this location is content to hide behind its "no liability" clauses th...

Beware of this company! 9/5/2011

Our possessions were destroyed at this location!!! We want to inform any individuals looking for storage that this location is content to hide behind its "no liability" clauses that you sign and agree to in the contract while your possessions could fall victim to water, mold, and humidity. The company sells insurance to tenants, but told Willis Insurance that issues it that our claim is for flood damage. We did NOT have flooding damage from July rains; we believe they know we had water damage from faulty plumbing that has resulted in at least six months of mold growth. Employees admit to us we have a very valid water damage claim that should be paid out. The City of Chicago's waterworks department confirms no backed up sewers in this area. A variety of different employees quietly inform us that management is well aware of water problems at this facility and choose to not fix them and instead tell each infuriated customer that the contract absolves them of any and all responsibility.Man more

Beware of this company! 9/5/2011

Our possessions were destroyed at this location!!! We want to inform any individuals looking for storage that this location is content to hide behind its ""no liability"" clauses that you sign and agree to in the contract while your possessions could fall victim to water, mold, and humidity. The company sells insurance to tenants, but told Willis Insurance that issues it that our claim is for flood damage. We did NOT have flooding damage from July rains; we believe they know we had water damage from faulty plumbing that has resulted in at least six months of mold growth. Employees admit to us we have a very valid water damage claim that should be paid out. The City of Chicago's waterworks department confirms no backed up sewers in this area. A variety of different employees quietly inform us that management is well aware of water problems at this facility and choose to not fix them and instead tell each infuriated customer that the contract absolves them of any and all responsibility.Management refused to view our damage or refund our rent. We have almost no items, no insurance paid, and no rent returned. We have nothing left. Do not deal with this company or managers Alice Dipiero and Marie Iacono. If you store your items here, be prepared for a long and likely litigious battle, as such a commitment will be necessary if/when your items are lost to recoup any money. You will be fought hard by this company to avoid paying you one cent back. If you are or were a recent tenant of this facility and have sustained similar losses and results, email me at battling.public.storage [AT] gmail [DOT] [COM] to join together and create a more cohesive, singular response or if you have any questions about this facility. If you have storage needs, just spend a few dollars more and go across the street to a better company. more

Dont buy boxes here 5/28/2008

Terrible experience overall, salesperson told me I could return boxes but failed to mention I had to do it within 30 days, AND at the same location. On one location I went and there was a sign on the door "will be back later." So I tried to go to a public storage closer to where I had moved and they wouldnt give the refund since I bought them somewhere else (not sure what somebody would do if they moved to a different state). I went back to the original one (the one on Broadway and Irving Park) where they wouldnt refund me for having gone past the 30 day mark (by about 2 weeks). So not only could i not return my boxes, but I had to pay for the gas to get there. I went on their webpage and the only way you can leave a complaint is by creating an account - NO WAY would I trust those crooks with my email address. If you need to buy boxes I'd say try a place that stands by their products. Its bad for the community, bad for the consumer, and bad for the environment to buy boxes that wont go to use. I donated mine to the salvation army just so they wouldnt sit in a landfill for a few hundred years. Public storage should be ashamed of themselves. Pros: They tend to have parking Cons: Poor customer service and return policies more

You have many other options 12/26/2006

This was quite possibly one of the worst customer service experiences I have had in a long time. I called and spoke to a very helpful representative from their central office, but upon arriving at the 1414 S. Wabash location, the service took a steep turn for the worse. The salesperson on site was extremely unprofessional. First of all she told me that the space I had reserved was not available, and that only more expensive spaces were available. The space for which I had received a confirmation number "had other people's stuff in it." I inquired further about the more expensive spaces and could not be told why these spaces (with apparently the same dimensions) were more expensive. Add to that a litany of other costs and the new price came out to be 20% higher than I had anticipated. When I asked her for a final total, I was told that she didn't know until she ran all the paperwork and that would take 30 minutes. She wasn't going to run the paperwork unless she knew I was going to purchase. I told her I wouldn't purchase until I knew the total and she gave me nothing but a blank stare. Pros: Location, hours. Cons: Customer service was atrocious. more

Store Store Store 5/20/2005

This is a nice facility to use if you need some extra storage space. They have various sized storage spaces, both indoors and outdoors. They're service is great and you can always count on them keeping you're stored things uafe. If you want, Public Storage even offers insurance options for their storage space. more
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Owner Message

  • With over 2,200 Locations Nationwide, we aim to provide our customers the convenience of having a Public Storage facility located right in your neighborhood. With our expertise and strong belief in our goal to provide only the best storage solutions,...

Editorial

  • Gated self-service storage facilities from 25- to 300-square feet. Local and long-distance truck rental and packing supplies available.

  • 7/12/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 9:30-6, Sat 9:30am-5pm, Sun 10am-5pm
  • Payments:

    Master Card, Discover, Visa, American Express
  • Neighborhoods:

    Central, Near South Side

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