Our possessions were destroyed at this location!!! We want to inform any individuals looking for storage that this location is content to hide behind its ""no liability"" clauses that you sign and agree to in the contract while your possessions could fall victim to water, mold, and humidity. The company sells insurance to tenants, but told Willis Insurance that issues it that our claim is for flood damage. We did NOT have flooding damage from July rains; we believe they know we had water damage from faulty plumbing that has resulted in at least six months of mold growth. Employees admit to us we have a very valid water damage claim that should be paid out. The City of Chicago's waterworks department confirms no backed up sewers in this area. A variety of different employees quietly inform us that management is well aware of water problems at this facility and choose to not fix them and instead tell each infuriated customer that the contract absolves them of any and all responsibility.Management refused to view our damage or refund our rent. We have almost no items, no insurance paid, and no rent returned. We have nothing left. Do not deal with this company or managers Alice Dipiero and Marie Iacono. If you store your items here, be prepared for a long and likely litigious battle, as such a commitment will be necessary if/when your items are lost to recoup any money. You will be fought hard by this company to avoid paying you one cent back. If you are or were a recent tenant of this facility and have sustained similar losses and results, email me at battling.public.storage [AT] gmail [DOT] [COM] to join together and create a more cohesive, singular response or if you have any questions about this facility. If you have storage needs, just spend a few dollars more and go across the street to a better company.