I took my vehicle into Prompt because I am aware SL County uses them and they do a good job. I walked up to the counter to pay and an older gentleman cut in front of me and said, ""Sorry kid!"" I was fine with this, as his vehicle was finished and mine was not. Peter, the employee at the counter turned to me and told me the gentleman's ticket number came before mine anyway. After they finished the transaction, it was my turn to pay, but a lady stood up and came to the counter. Peter stopped helping me, took her ticket, and told me her ticket number was before mine as well. I had no problem with this, but I asked Peter if I should just wait to pay till my vehicle was finished. He said I could pay any time and that was not necessary. I walked away for a while to allow him to finish helping those with ticket numbers before mine. I went back to pay after being notified my vehicle was finished and a lady who had just dropped off her vehicle was paying before me. Peter knew that my vehicle was finished and the lady he was helping had a ticket number that came after mine, but instead of giving me the same courtesy he gave the others who were before me, he simply chose to complete the transaction for the lady who should have been helped after me if he would have been consistent with his own policy. Instead of confronting him at the counter I paid and left and decided to never return. I took note that he was extrememly helpful and accommodating to those older folks who drove Cadillacs and BMW's. I guess being an owner of a Mazda 6, I did not deserve respect. There is a lady who ususally works at the counter who is very friendly and she helps people in the order they stand in line, but she was not there on 08-24-08 when I went in. I am very disappointed with Peter's customer service because he seemed like a polite guy, but he just lacks customer service skills. My husband is an employee of SL County and will now take his vehicle to Supersonic.
Pros: The people who actually clean your car do an excellent job
Cons: Peter, who is the cashier is condescending and unfair to middle-class customers