I would like to thank Progent?s Mr. Taylor, and most of all, Mr. Gupta for their prompt actions which saved my company. Mr. Gupta was more than efficient, on top of being friendly and understanding. Most of all, Mr. Gupta was able to fully comprehend my problems, which were so complex, it confused even me while I was trying to explain it! I cannot thank you enough for connecting me to Mr. Taylor?s quick response, and Mr. Gupta?s knowledge and technical ability to unravel a seriously complex issue ? at least it was seriously complex to me; it appeared to be old hand to Mr. Gupta!