Have shopped here on and off over the last 10 years. No matter what time/day, there is always a wait. Today, I went in specifically in search of one thing - ball trim. No one was at the trim desk in the rear of the store, so I found what I wanted and took it to the register. Waited several minutes before a clerk came out from behind the curtained area immediately behind the front desk. No greeting. No smile. Just asked how much I needed cut. I asked for a yard. Now, this was one of those ball type trims, and I asked if she could please cut an extra ball. She said, ""all you asked was for 1 yard"", I said I know but could you cut an extra ball, I'll pay you for it. She said she couldn't just cut the extra ball, she would have to go to their next minimum increment and charge me that amount. Then I asked her, 'how is my asking you to cut 1 extra ball any different than my coming in to ask for a sample of that same trim'? She just responded 'you asked for 1 yard and that is what I can cut'. Now I ask you, do you really think that lousy extra ball was worth losing a customer, in addition to me telling anyone who will listen, what crummy customer service I received from this salesperson today?