I am going to break this review down into multiple areas.
Price - Very clearly laid out and itemized. They had my car for roughly 7 hours and I was only charged 4 hours of labor and for a timing belt replacement job plus a couple of other things that is a good deal. The dealership rate is $100 an hour so I saved $70 there.
Communication - Decent. The guy working the front desk seems kinda... off... but he is nice and still honest. The mechanics, although young they know what they are doing.
Education - I took my car in for a safety inspection, one of the mechs found a small leak that appears to have been fairly old in age. They allowed me to look under the car itself and explain to me the possible problem areas and possible solutions and suggestions on which route they the mechanic would go first, not the sales guy out front - HUGE POINTS there.
With the good comes the bad, the bad part is that they are slow.
Once you get to talk to the mechanics you are in good shape, just don't bank on the guy in the front, he shirt has no stains, his hands are clean, but nice enough guy.
I don't believe anything was removed my vehicle, but if you keep valuables in your vehicle that is your own risk and that is never recommended. Scam... hey they are business, they were honest with me in saying yes, you don't HAVE to replace this part, but, being that the vehicle is used, it would be smart but not needed at this time - Class.