I took my dog in today to get neutered and dropped him off between 7-8 as instructed. At the time I dropped him off, I asked about payment and they said I could pay when I pick up my dog between 3-5 PM. With that understanding, my boyfriend still insisted on paying while we were still there dropping him off. His debit card he was trying to use declined because he was short and told the staff he had to transfer some more money into the account. The credit union does not open until 9:00 AM but with the understanding of "You can pay when you pick up your dog," the both of us went about our business for the day. Around 11:15 AM, one of the staff calls to ask for payment and that the procedure would not be done until payment was received. Keep in mind, my dog has not consumed food or too much water after 10:00 PM the night before. It is now after 11:00 AM and the procedure still was not done. I was so upset I instructed my boyfriend not to call them back and I was out doing errands and had to drop everything to get to the vet to pick up my dog. At 1:00 PM, cash in hand, I arrive to the vet and spoke directly to the Dr. and asked why the procedure was not done. He said to me, "You are not a long term client and payment was needed before anything would get done." Keep in mind when I was a new client bringing in 3 dogs and spent $1,000 at this vet, you would think I would receive better care and service than what I received today. Dr. Taylor brought my expectations down and brought tremendous disappointment. He was also quick to give me my records and not once did he apologize for wasting my time. He seemed arrogant about the whole situation. I had to request time off from work to take care of my dog post surgery because my dogs to me are my children! He wanted to reschedule the surgery the following Monday!