Called them at 7:30 AM with a problem. They finally called back, and said someone would be there between 12:00 and 4:00. At 6:25 they called and said someone would be there in about 30 min. Told them never mind, I would call a good company like John Moore. These people installed the units in my new home 2 years ago, and have had nothing but problems with the units. The exact same problem that I called about happened exactly a year ago to the date. In my opinion, they are rude, do not care about the customer, and some guy by the name of Davis who identified himself as the service manager, basically said he did not care what people thought of their service. Actually I thought maybe he was spaced out on something.
Pros: There are so many additional companies so you do not have to
Cons: They do not know the meaning of service