I must say Precision Time does have extravagant pieces in their shop within the Fashion Place mall and their overall knowledge of time pieces is supreme. However, their customer service is beyond lacking.\r
I had a watch purchased December 21, 2007 with an extended 5-year warranty.\r
This particular watch was worn almost daily by me from that point on until March 13, 2008 when I noticed that the crown of the watch had fallen/broken off.\r
Within the next few days I found some time to drop in on the store to have the watch examined and see if they could replace the missing piece in shop. They apologized, but admitted that the watch had to be sent in for it to be worked on. They completed an 11-point inspection of the watch's overall condition, looked up my receipt number and dated of purchase via their computer system (I wasn't the one whom originally made the purchase as it was a gift), had me sign the inspection sheet and put the watch inside an envelope to be shipped of to the service center.\r
The woman at the counter informed me that I could call the service center's 1-800 line to inquire about it's status at any point the following week and that the store would call me as soon as it was back in.\r
I let a few days go by before calling the service center, leaving a brief and informative message about my watch a long with my telephone number and awaited a call back.\r
A week went by with little thought by me as to my watch.\r
I finally called again and repeated the same scenario: calling the service center and leaving a message.\r
Finally, 20 days after dropping off my watch I called the service center again, and yet again had to leave a message (during their normal business hours might I add). I did not receive a call back.\r
I then made it a point to call the store and see if they had received the watch back.\r
A store associate kindly informed me that they hadn't yet.
Pros: They are located inside a mall where you can view the competition at other jewelry stores.
Cons: Customer Service, customer service, CUSTOMER SERVICE!!!