I read Mr. Hashey's review of Precision Auto and his "experience", so I felt compelled to post this thread. First let me expound on my credentials, I started my career with corporate Goodyear and learned "their" way of doing business. Their theory, in 1987, was profit, profit, profit, customer service. They were big on product knowledge and sales techniques. Their education system was awesome and intense, aimed at volume and upselling. This is also what the "average" consumer has grown to expect from our often maligned industry. I own my facility in Florida and belong to 3 boards that are sponsored by consumer advocacy groups designed and dedicated to the improvement of industry specific consumer issues. I serve on a National board of Certified Service Centers, with over 2800 members, dedicated to ethical business practices. Mr. Hashey's issues are not unusual for an "average" consumer. The myth of "taking advantage" of women is just that, a myth, possibly perpetuated by Service Associates not properly explaining repair needs or procedures. Therefore some of the blame falls on our shoulders for not explaining everything in a language the "average" consumer understands. I know Jon Ludwig personally and I have never met anyone so dedicated to just that, explaining things perfectly. In response to Mr. Hashey's price comparison, all parts aren't created equally. We, as shop owners, buy only the best quality parts from only the best sources. Most consumer parts stores are DIY parts stores. They offer a low price and to DIY-ers, that?s what they want. Repair facilities have to almost guarantee the safety of your family at highway speeds on all their repairs, while making a profit to cover overhead and expenses. In summary, the biggest single obstacle we as shop owners face is the "average" consumer is so used to being lied to and cheated, by everyone from politicians to used car salesmen, that when they aren't, they are confused. Mr. Hashey appears quite confused.
Pros: Excellent staff, knowledgeable, professional, beautiful facility