We're Rhode Islanders and i'm a chef in the Newport area. This restaurant - speaking about the down stairs part - is rated highly for atmosphere, quality, service, good food and very expensive prices to go along.
Since we were already in Providence, my husband and i decided to treat ourselves to a quiet and special dinner. The waitress greeted us with an 'annoyance' attitude. She was coldly polite, semi- attentive. Both our dinners: presentation of the food was uninteresting, bland, unattractive... my 'side of vegetables' was a mere smearing of chopped (and full of seeds) squash, and my 'Samoun Citron' was under cooked, had a 'bad' taste, the bread-flour coating was soggy and after a few bites, i'd had enough. My husbands dish, ""Fruits de Mer"" had a little more going for it. But in his terms - the scallops will firm up more from the residual heat from the pasta! When the waitress asked if i wanted to 'wrap up' my leftover salmon, i very quietly informed her my dinner was improperly prepared, tasted 'bad' and i'll not be taking any of it home. She apologized (with an "" I apologize) and expressed she would let the chef know.
She returned with the check, no further apologies, no report back from the kitchen ... nothing. If anyone complained to me about my food, service, presentation, i'd be all over them with sincere concern and complete compensation.
Service - ok - they knew their job but were impersonal -
Food - lack luster, bland,
Atmosphere - tired French with the used wine, champagne bottles around the perimeter, laced with
Christmas tree-type lighting. Brick floor need a sweeping. No background music, or flowers on tables
We had no appetizers, no dessert or coffee, only 1 'split' of wine($13) and paid $97.00, including tax and gratuity - even though it wasn't deserved. I've had far better meals and far more delightful wait staff at Olive Garden! For $20!!!
Note to this restaurant - in this economy, give me a reason to want to go back and please - if you don't want to find reviews like mine - take note when a customer suggests their food was unacceptable and make an appearance to make amends.
To your staff - when a customer express their meal was not acceptable, FALL ALL OVER THEM. Not only could your employment depend on that, the restaurants reputation is at stake on your response to a dissatisfied customer.
Sorry - i won't recommend, return or validate this restaurant.
Pros: There were only 3 other couples there on a Friday night