We chose POS Solutions because they were the only ones that Aloha brand point of sale systems (POS) listed as a distributor. Tech guys friendly and helpful. It has been like pulling teeth to get them out, after a month and a half of being open, to finish the install. Quite possibly a management problem. There is no one at their company that knows how to set up the $1000 inventory system. I wish I had known that they had not finished installing everything before I finished paying the $14000 plus for the system. Sales guy didn't mention they happen to also do security cameras because we are also having problems with the ADT Tyco reps finishing their install (after a month and half). If we are going to have multiple problems it might as well be with the same company. Also, they have still not finished setting up the gift card program and we figure we have lost at least $500 on gift cards based on the number of people who have asked. When I complained to the sales guy about all of this, he said it ""normally takes three months to set everything up."" Wish I could have used someone else who would feel as motivated to help my new business succeed especially since we won't use them for our future locations.\r
Update: Was at POS Solutions today July 11, 2008 getting a new register. Asked the secretary if they had someone yet who could install our inventory control program, (we have been waiting since February). The manager of my business, Kick Butt Coffee, suggested to me that I, as the owner, try to talk to them, thinking that they might be more responsive to an owner than a manager. The secretary went back to the Owers/Sales Reps who she said were to busy having lunch. I thought one of them was coming back out. Instead they told her the answer and sent her back out. She told me to call in and place a service request, I reexplained that we had already gone through including calling in, she went back again and they sent her out again with the same answer.
Pros: Not many.
Cons: More Excuses than Solutions