I went to Portofino because of its reputation, and was extremely disappointed.
The 3rd Ave. location is claustrophobic, and the staff was aloof. I called to inquire about package pricing, and I was put on hold while the staff member had a lengthy personal conversation with a customer. I finally hung up and called back, and the staff member didn't even apologize.
They have external fans as opposed to internal cooling systems, and the entire place was hotter than HELL. The day I went, it was about 60 outside and at least 90 degrees inside - every person who left was sweating profusely.
I think that Portofino is overrated (at least this location), and the prices were out of control, even for NY. At $35 per session, I should've had the experience they advertise (friendly staff, beautiful decor, and amazing results). My results were just okay. Take your money elsewhere!
Cons: Rude Staff, Hot/bad atmosphere
more