In 2003 I puchased an $8000 spa from Poolside. In Sept 2007 I found cracks in several of the jet bodies. I contacted the manufacturer and they said Poolside would handle the repairs (all covered under warranty). I contacted Poolside, emailed them photos and waited for a return call. No response. I continued to contact them almost weekly over the next 3 months, each time receiving the same reply, Mark (the owner) will be in touch. That never happened. In Jan 2008 , completely frustrated I called the manufacturer again and told them the situation. They called Poolside, gave authorization for the warranty service, told me it was resolved and Poolside would be contacting me. I thought finally, a solution after 4 months. After 2 weeks of no Poolside phone call, I contacted Poolside again, trying to get to the owner, Mark, no response. Then a few days later I received and EMAIL, stating that Poolside could not do the repair and I should just ask the manufacturer for a new spa. Are you serious??? NOT EVEN THE COURTESY OF A CALL or A VISIT TO LOOK AT THE SPA.
So if you're in the market for a Spa (or anything Poolside might sell)...BUYER BEWARE!!! They'll take your money and provide you with NO CUSTOMER SERVICE at all. If you would like any further details about Poolside Sales & Service....ALL SALES.....NO SERVICE.... Feel free to contact me.
Cons: NO after the sale customer service