The stylists are so friendly (although I do always use the same one, they are all nice). They have very competetive prices. My stylist will do any adjustments to your hair (if necessary) within a week at no extra charge if you're not happy. I've never had to use this guarantee by the way! It doesn't take forever to get an appointment like some places and you get what you ask for! I've been to stylists that refused to cut my hair as short as I asked because they were afraid I wouldn't like it. Very nice people here!