I have been a customer of Polo Springs for a little while now...and have had mixed reactions lately not only about the office staff but also the professional staff.\r
A year ago, when I telephoned, I had just moved to the area, and needed to find a vet clinic that only cared about my pets but also me. I talked with Sienna(sp) on the phone, and I immediately felt that I had found the information she provided me with the cares that could be provided and information on the clinic very helpful. Over the year, I was very pleased when greeted by the staff.and the overall care was above my expectations. A simple phone call and talking with the right person-proved my decision was right!\r
I now am sad to say that in the last month I have become greatly disturbed with the running of the office.\r
The cleanliness has gone down considerable in the last month...when I call on the phone I have been talked to very abrubtly--I think the new girl's name is Molly. She doesn't seem to be completely aware of the services...times available..and has put me on hold several times only to be disconnected. My last visit, I was the only one in the waiting room, but yet had to wait for well over 45 minutes. I could hear staff in the back talking and laughing, almost forgetting they had a customer. I no longer felt like a ""personal"" customer, but more like a nobody. When I was seen the vet was impersonable and abrubt and didn't seem to listen to what I was saying about the symptoms I had been seeing at home. This was not at all how I had been treated in the past.....I miss hearing a cheerful voice on the phone, miss coming into a clean environment, and I miss the compassion of the staff. I have talked to several friends who had gone to Polo springs clinic in the past, and they too felt the feeling that things were ""falling apart"" Time to move on, and now that I am more familiar with the area, won't be hard to find the kind of clinic that Polo Springs was.
Pros: Was a great place 6 months ago but....
Cons: Clinic appears to be struggling and it shows in office personal to professional staff