My husband & I had gone in to Plano Pets over a period of a month and a half or so before purchasing a saltwater aquarium. Staff was not interested or eager to welcome us. We bought the aquarium, supplies, fish and spent a good $900.00 in this store and as soon as everything was purchased things went downhill. I went in with my daughter to purchase a crab and was told by an employee that this particular crab would be too big for my tank. He stated ""it's way too fast and I'm not going to mess anything up trying to get it"" (it was in the coral display) My thought ...wow, you just told a customer basically that their purchase is not worth you getting a crab for them"" Thinking this guy was having a bad day I didn't say anything. I later in the week went to find a fish for my daughter. She picked an engineered gobie which I was TOLD was an eel and it even stated so on the tank. I paid $29.99 for this damn thing because she really wanted it. I later went to another store to get corals as theirs look much better maintained and I took a picture of my ""eel"" so I could see what other fish it would be compatible with. I showed the picture, the guy said that's not an eel it's an engineered gobie. Looked it up, sure enough that it was. Oh and they sell their gobies for $12.00. I left after I purchased 2 fish and some coral from this other place and went to Plano Pets to explain this to them. I asked for a store credit for the $12.00 gobie that I paid $30.00 for because I thought it was an eel. The same guy looks me straight in the face and says ""No, I told you it was a gobie"" and said he would charge about $12.00 for an ""engineered gobie"" BUT MINE was NOT an engineered gobie but another species of gobie........that apparently is $30.00. I asked Aquatic Design about the crab I wanted, they looked it up after I told them my story and the crab is 4 inches total width and would fit. I bought 2. I've been going to Aquatic Design and I will NEVER recommend Plano Pets to ANYONE.
Pros: They have cheap chemical complete kit prices
Cons: Dirty store, un maintained tanks, constant water everywhere, unclean bathrooms, unfriendly employees, over priced, un willing to provide customer service or store credit even when they are wrong.