I've been going her for my birth control since I was 16 and have always felt comfortable with the doctors. I have encountered a few receptionists that aren't too friendly on a regular basis but it hasn't stopped me from going. They do accept most insurances however if you do not have insurance all they ask for is a donation for the services they provided. I highly recommend them to anyone, especially teens, that are in need of birth control or STD testing. Again they are free of charge if you do not have insurance!!